What is better Spiraldesk or DataKnowl? A great way to find the correct CRM Software product for your business is to evaluate the solutions against each other. Here you can compare Spiraldesk and DataKnowl and see their features compared contrastively to help you select which one is the more effective product.
Also, you can examine their overall ratings, including: overall score (Spiraldesk: 8.0 vs. DataKnowl: 8.0) and user satisfaction (Spiraldesk: N/A% vs. DataKnowl: N/A%). Examine their differences and similarities and find out which one outperforms the other. Likewise, think about your company tomorrow; will your company outgrow the app in the next 3-5 years?
Right now, the leading products in our Customer Service Software category are: Freshdesk, Freshdesk Omni, Salesforce Service Cloud.
Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.
Lite – Free
1 Agent
1 Brand
1 Department
Email Channel
Ticket Filters
Knowledge Base
Custom Alerts
Curl – $12/agent/month or $10/agent/month/annual billing
All Lite Features
3 Brands
10 Departments
Social Media Integrations
Workflow Automation
Multiple Products or Brands
Ticket Tracking & Time Monitoring
Email Whitelists & Blacklists
IP Whitelists & Blacklists
Automatic Ticket Tagging
Brand-specific Agent Signatures
Radial – $20/agent/month or $10/agent/month/annual billing
All Curl Features
10 Brands
25 Departments
White-labeled Portals
Unlimited Ticket Filters
SSL Portals
Agent Collision
Web Forms
Custom Attachment Store
Ticket List Export
REST API
Elegant – $30/agent/month or $10/agent/month/annual billing
DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.
Starter – Free
Up to 3 Agents
Unlimited Channels
Web Widget
Unified Communication (100 minutes per month)
CRM included (1 Workgroup, max 3,000 contacts)
Ticket System included
Telephony (Voice essential, max 1 phone number)
Self-service, Email support
Standard – $8/month
All Starter features
Unlimited Agents
Unified Communication (250 minutes per month)
CRM included (1 Workgroup, max 10,000 contacts)
Telephony (Voice essential, max 3 phone numbers)
Advanced – $25/month
All Standard features
Unified Communication included (1,000 min/mo)
CRM included (1 Workgroup, max 50,000 contacts)
Enterprise – $49/month
All Advanced features
Unified Communication included (2,000 min/mo)
CRM included (3 Workgroups, max 100,000 contacts)
Self-service, Email, Phone support
Plus – $89/month
All Enterprise features
Unified Communication included (unlimited min/mo)
CRM included (10 Workgroups, unlimited contacts)
Self-service, Email, Phone support
Other plans and pricing options are also available.
DataKnowl offers a solid API to achieve this full integration with legacy systems and third-party software.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based omnichannel solution created to enable businesses and organizations fully automate and optimize their Customer Service and Engagement processes and workflows.
Almost as important as useful features and client support responsiveness are pricing options given by Spiraldesk and DataKnowl. Even though cost should not be the sole factor it’s definitely a significant thing to consider. You should look for a flexible pricing package that can be adjusted to your company size and painlessly scaled up when your team develops. You should be certain you don’t pick pricing plans that include advanced features that you won’t use and always try to contact with the vendor directly because big companies can usually benefit from special pricing. You should also try out a free trial or demo of every software to spend at least some time using it. It’s a valuable experience that doesn’t require you to invest any money and gives you a practical overview of what it’s like to work with Spiraldesk and DataKnowl.
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