Spiraldesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multiple Support Channels
- Multiple Brands or Products
- Ticket Management
- Customer Feedback
- Knowledge Base Analytics
- Automated Workflow
- Ticket Tagging
- Helpdesk Reports
- Collaboration
- Third-Party Integration
Pricing Info
Pricing Info
Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.
Lite – Free
- 1 Agent
- 1 Brand
- 1 Department
- Email Channel
- Ticket Filters
- Knowledge Base
- Custom Alerts
Curl – $12/agent/month or $10/agent/month/annual billing
- All Lite Features
- 3 Brands
- 10 Departments
- Social Media Integrations
- Workflow Automation
- Multiple Products or Brands
- Ticket Tracking & Time Monitoring
- Email Whitelists & Blacklists
- IP Whitelists & Blacklists
- Automatic Ticket Tagging
- Brand-specific Agent Signatures
Radial – $20/agent/month or $10/agent/month/annual billing
- All Curl Features
- 10 Brands
- 25 Departments
- White-labeled Portals
- Unlimited Ticket Filters
- SSL Portals
- Agent Collision
- Web Forms
- Custom Attachment Store
- Ticket List Export
- REST API
Elegant – $30/agent/month or $10/agent/month/annual billing
- All Radial Features
- Unlimited Brands
- Unlimited Departments
- SSL Certificates for 5 Portals
- Unlimited Temporary Agents
- Emails to Notes
- Customer Isolation
- Unlimited Agent Roles
- Customer-facing Mobile App
- Custom Ticket Fields
- Unlimited Ticket Subscribers
Integrations
Integrations
Spiraldesk integrates with prominent services and solutions such as the following:
- Zoho
- Slack
- Amazon S3 Bucket
- Twilio
- Google SSO
- G Suite
- to
- LiveChat
- WHMCS
Spiraldesk can also synchronize with more applications via its REST API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A multi-entity helpdesk solution that isolates customers for each product or brand.
Company Email
support@spiraldesk.com
Contact No.
Company's Address
Spiraldesk Software Solutions
G3 Galaxy Greens, Info Park Express Way
Kakkanad, Kochi 682030
India
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Contact Center
- Support Ticket System
- Live Support Chat
- Customer Portal
- Knowledge Base
- Voice
- Web
- SMS
- Social
- IP Messaging
- Video
Chat Platforms
Pricing Info
DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.
Starter – Free
- Up to 3 Agents
- Unlimited Channels
- Web Widget
- Unified Communication (100 minutes per month)
- CRM included (1 Workgroup, max 3,000 contacts)
- Ticket System included
- Telephony (Voice essential, max 1 phone number)
- Self-service, Email support
Standard – $8/month
- All Starter features
- Unlimited Agents
- Unified Communication (250 minutes per month)
- CRM included (1 Workgroup, max 10,000 contacts)
- Telephony (Voice essential, max 3 phone numbers)
Advanced – $25/month
- All Standard features
- Unified Communication included (1,000 min/mo)
- CRM included (1 Workgroup, max 50,000 contacts)
Enterprise – $49/month
- All Advanced features
- Unified Communication included (2,000 min/mo)
- CRM included (3 Workgroups, max 100,000 contacts)
- Self-service, Email, Phone support
Plus – $89/month
- All Enterprise features
- Unified Communication included (unlimited min/mo)
- CRM included (10 Workgroups, unlimited contacts)
- Self-service, Email, Phone support
Other plans and pricing options are also available.
Integrations
DataKnowl offers a solid API to achieve this full integration with legacy systems and third-party software.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-based omnichannel solution created to enable businesses and organizations fully automate and optimize their Customer Service and Engagement processes and workflows.
Company Email
contacts@dataknowl.com
Contact No.
Company's Address
Complexity Intelligence, LLC
533 Airport Boulevard, Suite 400
Burlingame CA, 94010
USA
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Almost as important as useful features and client support responsiveness are pricing options given by Spiraldesk and DataKnowl. Even though cost should not be the sole factor it’s definitely a significant thing to consider. You should look for a flexible pricing package that can be adjusted to your company size and painlessly scaled up when your team develops. You should be certain you don’t pick pricing plans that include advanced features that you won’t use and always try to contact with the vendor directly because big companies can usually benefit from special pricing. You should also try out a free trial or demo of every software to spend at least some time using it. It’s a valuable experience that doesn’t require you to invest any money and gives you a practical overview of what it’s like to work with Spiraldesk and DataKnowl.
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