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Compare Spiceworks vs SysAid

What is better Spiceworks or SysAid? You have so many Customer Support Software options in today’s state of that industry that selecting the best product may be frustrating. On our comparison page, it is simple to compare the features, pricing terms, available plans, and more details of Spiceworks and SysAid.

You can compare their score (8.6 for Spiceworks vs. 9.0 for SysAid) and user satisfaction level (99% for Spiceworks vs. 98% for SysAid). The scores and ratings provide you with a solid idea how these two software products perform. In addition, make sure if the solution can integrate with your current business apps to guarantee greater productivity.

At the moment, the most popular solutions in our IT Service Management Software category are: LiveAgent, Zendesk, Freshservice.

NOAWARDS
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SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base

Pricing Info

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA

Integrations

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.

Company Email

support@spiceworks.com

Contact No.

Company's Address

3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket management
  • Self-service portal
  • Knowledge base
  • Password reset
  • Remote control
  • CMDB
  • Chat
  • Automation
  • Hardware/software inventory management
  • Help desk integration
  • Patch Management
  • Monitoring
  • Broadcast messages

Pricing Info

SysAid provides tailored pricing by quote which can be requested by phone.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Coca Cola, Panasonic, Adobe, Lufthansa, LG

Integrations

At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.

Here are the details:

1. BI Analytics – Powered by Qlik
2. TeamViewer for a robust Remote control solution
3. GFI Software to Offer Superior Patch Management Capabilities.

In addition, they offer many more Add-Ons and Third-Party Integrations.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses.

Company Email

support@sysaid.com

Contact No.

Company's Address

128 Chestnut Street
Newton, MA 02465
USA

It may not always be sufficient to just compare Spiceworks and SysAid against each other. Although useful features, pricing plans and customer experience are all crucial and should be considered when making a final decision, you should also pay attention to the recognition and awards merited by each app. Frequently a less popular solution may turn out to be a good choice that was a winner of many SaaS awards such as our Supreme Software Award which proves that in spite of limited market popularity it’s a worthy contender to the products that dominate the market.

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