Spiceworks
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Tickets & Tasks
- Team Management
- User Self-service
- IT Asset Management
- 150+ Add‐on Apps
- Ticket Collaboration
- Multi‐site Support
- Active Directory
- Knowledge Base
Pricing Info
Pricing Info
Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.
Integrations
Integrations
Spiceworks offers integration with the following business systems and applications:
- Teamviewer
- LogMeIn Rescue
- AlienVault
- Customer Thermometer
- Cherwell Support
- Evernote
- NetFlow
- OneLogin
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
Company Email
support@spiceworks.com
Contact No.
Company's Address
3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746
Spiceworks Comparisons
Popular Spiceworks Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Technician Tools
- Multi-platform remote control
- Rescue Lens
- Instant chat
- Communication tools
- Drag and drop file transfer
- Integrated content portal
- Log-In as administrator
- Mobile device configuration
- Multi-monitor navigation
- Multi-session handling
- Reboot and reconnect
- Remote diagnostics
- Rescue desktop app
- Support session history
- Technician screen sharing
- Top smartphone & tablet support
- Unattended access
- Web-based Technician Console
Collaboration Tools
- Internal technician collaboration
- External technician collaboration
- Session transfer
Tools for Managers
- Technician and administrator management
- Administration Center
- Centralized scripts
- Customer surveys
- Predefined support channels
- Support session history
- Support session recording
- Technician and customer satisfaction reporting
- Technician monitoring
- Technician screen sharing
- “Working hours” scheduling
Customization
- Calling card desktop icon
- Code web page integration
- Custom chat window
- Custom support channels
- Customized instant chat
- Estimated waiting time
- Windows mobile branding
Pricing Info
Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.
- Basic Rescue Plan: ($1,299/year)
- Rescue + Mobile Support: ($1,799/year)
Integrations
Rescue by LogMeIn supports integrations with the following business systems and applications:
- Salesforce.com
- ServiceNow
- ConnectWise
- BoldChat
- Zendesk
- Autotask
- FreshDesk
- BMC Software
- Spiceworks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fuji Xerox, Symantec, Geek Squad, Telenor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
Company Email
Contact No.
Company's Address
320 Summer Street
Boston, MA 02210
Rescue by LogMeIn Comparisons
Popular Rescue by LogMeIn Alternatives
Both Spiceworks and Rescue by LogMeIn were tested by a group of independent SaaS experts who prepared a full examination of all important aspects of every service. Their final score was prepared by means of unique SmartScore algorithm that provides a separate partial score to every component such as: main features, client support, mobile support, security, user satisfaction and market presence. Here at FinancesOnline we know useful features are not the only thing important to a business so we make an effort to pay attention to all facets of a product before giving it a final rating.
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