Salesforce Service Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Unlimited survey creation
- Basic and advanced question types
- Add and edit your own logo
- Custom messages
- Survey templates
- Hide irrelevant questions and question skip logic
- Full control of survey themes, colors, fonts and more
- Graphical analysis of results ready to export to PowerPoint and Word
- Fully customized and personalized email invitations
- Randomize questions and answer options
- Data exports (CSV, Word, PPT, XLS)
- Advanced reporting and analysis
- Guaranteed anonymous surveys
- Advanced skip logic
- Pre-fill known data into visible and hidden fields
- Auto-translate multilingual surveys
- Create quiz with automatic scoring
- Display custom messages based on quiz scores
- Trend analysis and data comparison
- Autosave responses
- Schedule delivery of saved reports
- Branded URL
- Multiple users for collaboration and enterprise deployment
- Admin dashboard and user controls
- Powerful data segmentation and data visualization
- Text analysis and statistical significance
- Single Sign-On (SSO)
- Share dynamic links to reports and dashboards
- Closed-loop feedback email alerts
- Salesforce integration
- API
- Advanced security management
- Limit account access to trusted networks
- HIPAA compliance with BAA
Pricing Info
Pricing Info
Sogolytics (formerly known as SoGoSurvey) has a variety of pricing plans that you can choose from. Here are the details:
Survey Tool
Basic – Free
- Basic features
- Unlimited survey creation
- 200 responses per year
Plus – $299 per year
- Basic features
- All basic and advanced question types
- Add your own survey logo
- Edit logo within platform
- Show custom thank you message
- Copy survey
- Simple skip logic
- Export data to Excel
Pro – $199 per month or $788 per year
- All Plus plan features
- More question types, including Image Choice and Grids
- Hide irrelevant questions and question skip logic
- Full control of survey themes, colors, fonts and more
- Graphical analysis of results ready for export to PowerPoint and Word
- Fully customized and personalized email invitations
- Randomize questions and answer options
- Data exports (CSV, Word, PPT, XLS)
Premium – $299 per month or $1,118 per year
- All Pro plan features
- Advanced reporting and analysis
- Guaranteed anonymous surveys
- Advanced skip logic
- Pre-fill known data into visible and hidden fields
- Auto-translate multilingual surveys
- Create quiz with automatic scoring
- Display custom messages based on quiz scores
- Trend analysis and data comparison
- Autosave responses
- Schedule delivery of saved reports
Enterprise – Contact vendor
- All Premium features
- Branded URL
- Multiple users for collaboration and enterprise deployment
- Admin dashboard and user controls
- Powerful data segmentation and data visualization
- Text analysis and statistical significance
- Single Sign-On (SSO)
- Share dynamic links to reports and dashboards
- Closed-loop feedback — email alerts
- Salesforce integration
- API
- Advanced security management
- Limit account access to trusted networks
- HIPAA compliance — with BAA
Quiz Tool
Pro – included with survey tool
- All Plus plan features
- More question types, including Image Choice and Grids
- Hide irrelevant questions and question skip logic
- Full control of quizzes themes, colors, fonts and more
- Graphical analysis of results ready for export to PowerPoint and Word
- Fully customized and personalized email invitations
- Randomize questions and answer options
- Quizzes with custom feedback
- Data exports (CSV, Word, PPT, XLS)
Premium – included with survey tool
- All Pro plan features
- Advanced reporting and analysis
- Guaranteed anonymous quizzes
- Advanced skip logic
- Pre-fill known data into visible and hidden fields
- Auto-translate multilingual quizzes
- Create quiz with automatic scoring
- Display custom messages based on quiz scores
- Trend analysis and data comparison
- Autosave responses
- Schedule delivery of saved reports
Enterprise – Contact vendor
- All Premium features
- Branded URL
- Multiple users for collaboration and enterprise deployment
- Admin dashboard and user controls
- Powerful data segmentation and data visualization
- Text analysis and statistical significance
- Single Sign-On (SSO)
- Share dynamic links to reports and dashboards
- Closed-loop feedback — email alerts
- Salesforce integration
- API
- Advanced security management
- Limit account access to trusted networks
- HIPAA compliance — with BAA
Customer Experience – Contact vendor
Employee Experience – Contact vendor
Integrations
Integrations
Sogolytics (formerly known as SoGoSurvey) integrates seamlessly with the following third-party applications:
- Salesforce
- Asana
- Zapier
- Zendesk
- Basecamp
- Google Analytics
- Trello
- Gmail
- Slack
- HubSpot CRM
- Infusionsoft
- ClickSend
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Accenture, Yamaha, FedEx
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A comprehensive customer feedback survey system designed to fit across industries. It collects customer and employee feedback and conducts engagement surveys. The platform also has a robust quiz maker and advanced survey tools to enhance the user experience.
Company Email
support1@sogolytics.com
Contact No.
Company's Address
Sogolytics (formerly known as SoGoSurvey)
2291 Wood Oak Drive
Suite 300
Herndon, VA 20171
Sogolytics Comparisons
Popular Sogolytics Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
Salesforce Service Cloud Comparisons
Popular Salesforce Service Cloud Alternatives
In the event you continue having second thoughts about which product will be best in your case it might be a good idea to analyze each service’s social metrics. Such metrics are usually an indicator of how popular each solution is and how wide is its online presence. For example Sogolytics Twitter profile has currently 9621 followers. At the same time Salesforce Service Cloud Twitter is followed by 507519 people.
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