What is better SmartKarrot or Alchemer? Today’s companies require the top Customer Experience Management Software product to continue to be competitive. On this page we help you with choosing the right product, by allowing you to compare SmartKarrot and Alchemer down to the very details of their individual functions.
You may as well make use of our general scoring values, which rate the software overall quality and performance. SmartKarrot got a 7.4 score, while Alchemer has a score of 9.6. Likewise, it is possible to compare their general user satisfaction rating: 100% (SmartKarrot) against 94% (Alchemer). Remember to select the software that best matches your most crucial priorities, not the software with a lot of features.
As of now, the most significant services in our Customer Experience Management Software category are: Smartlook, Zendesk, Alchemer.
SmartKarrot is built for small and medium-sized subscription businesses and tech companies. You may contact the vendor for enterprise pricing and request for a quote.
Alchemer gives you a free 7-day trial to test out their features. When the trial is over, you may proceed with the following pricing options available:
Collaborator Plan Type – $55 per month ($315 Annually)
Unlimited surveys
Unlimited questions
Virtually unlimited responses (no extra charge!)
25 essential question types
Data exports (CSV, PDF, PPT, XLS)
Email support
Professional Plan Type – $165 per month ($1075 Annually)
Everything in Collaborator, plus:
Advanced question types
Advanced reports (profile, longitudinal)
Segment and filter reports
Advanced logic and piping
A/B split testing
Email and phone support
Disqualifications
API access
Full Access – $275 per month ($1895 Annually)
Everything in Professional, plus:
Max diff
Conjoint analysis
Crosstab reports
TURF reports
Open-text analysis
SPSS export
R scripts
Audio and video sentiment
Image heatmap
Data-cleaning tool
Custom scripting
Enterprise Platform – By quote
With Alchemer, you collect the best data, integrate it into your existing business applications and processes, and act on it. All while maintaining strict data governance. Alchemer helps you move from gathering data and feedback to acting on it and closing the loop with customers. Contract Alchemer for more information.
Alchemer integrates with the following business systems and applications:
Salesforce CRM software
Slack
Microsoft Dynamics CRM and ERP software
Tableau Business Intelligence (BI) and reporting software
Microsoft Power BI software
HubSpot
MailChimp
LRS/LMS
KnowledgeOwl
ZenDesk
Facebook
SMS
Alchemer also offers hundreds of integrations through Zapier, plus an easy-to-integrate API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Kaiser Permanente, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powerful but flexible data collection and analysis platform designed for businesses. Features preconfigured surveys, workflows and feedback tools to help teams gather information required from internal and external sources. The preconfigured feedback assessments ensure GDPR and CCPA-compliant security for customer data.
Every time you pick a app that you are sure will work best for your team you shouldn’t simply pay attention to what experts have to say about it. Quite frequently personal experience with the solution will vary, depending on your own preferences and needs. That’s why in our reviews we also give our User Satisfaction Rating for every software to give you a quick impression of how actual users of SmartKarrot and Alchemer estimate their experience with the solution. Our algorithm is based on complex analysis of product mentions on other sites, social networks as well as blogs, so you will obtain a comprehensive and credible picture of what other clients think about every software. In this example SmartKarrot has a total satisfaction rating at 100% while for Alchemer 94% of users express they had an enjoyable experience with it.
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