Slack
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Conversation channels
- Private groups
- Messaging
- Message history
- Search
- Snippets
- Webhooks
- Collaboration
- File sharing
- File browsing
- Voice/video calls
- Feedback
- Progress archive
- Notifications
- Integrations
- Synchronization
- Open API
- iOS & Android apps
- Data security
- Data encryption
- Single Sign-On
- Two-factor authentication
Pricing Info
Pricing Info
Slack offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:
Free – No limits on time or users
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
- Two-person voice and video calls
- 5GB total file storage for the team
- Two-factor authentication
Standard – $6.67 per user/month billed annually ($8 billed monthly)
- All features from the Free plan
- Unlimited searchable message archives
- Unlimited apps and service integrations
- Custom retention policies for messages and files
- Guest access
- Priority support
- OAuth via Google
- Mandatory two-factor authentication
- Custom User Groups to reach a team or department
- Group voice and video calls
- 10GB file storage per team member
Plus – $12.50 per user/month billed annually ($15 billed monthly)
- All features from the Standard plan
- SAML-based single sign-on (SSO)
- Compliance Exports of all messages
- 99.99% Guaranteed Uptime SLA
- 24/7 Support with 4-hour response time
- User provisioning and deprovisioning
- Real-time Active Directory sync with OneLogin, Okta, Centrify, and Ping Identity
- 20GB file storage per team member
Enterprise – By quote
- Fully searchable archive with unlimited messages
- Unlimited external integrations
- Free native apps for iOS, Android & Mac Desktop
- Detailed usage statistics, reporting & analysis
- Custom message retention policies
- Guest access
- Priority support
Integrations
Integrations
Over 1,500 apps integrate with Slack. The complete list can be found at the Slack App Directory.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Dow Jones, eBay, NBCUniversal, The Wall Street Journal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A communication software that unifies all your channels in one searchable and easily accessible online location. Completely mobile-ready, it supports real-time messaging, voice, and video calling, and allows file sharing and archiving within the platform. It also integrates with over 1,500 external apps, making it highly flexible.
Company Email
Contact No.
Company's Address
680 Folsom St #145
San Francisco, CA 94107
USA
Slack Comparisons
Popular Slack Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Centralized Dashboard
- Team visibility
- Measurable
- Skill-based routing
- Automatic call distribution
- Auto-log activity
- Call recording
- Call monitoring
- No busy signal
- Voicemail to email
- Virtual fax
- Dynamic capacity
- Agent monitoring
- Connect softphone
- Call analytics
- HIPAA-compliant
Pricing Info
Full contact center capabilities focused on improving agent and customer experiences – $119 per user/per month
- Multi-tenant microservices
- 14 global data regions in 40+ global data centers
- Active/active and real-time replication
- Continuous feature release with no downtime
- AES 256-bit encryption of data at rest and in transit
- Purpose-built by our internal development team
- 100% open REST API platform
- .CX — object-oriented programming language
- Automatic lowest latency routing
- IP phone supported
- Single sign-on (SSO) supported
- HIPPA Compliant & PCI DSS Compliant
- GDPR compliance
- USA federal, state, and local telemarketing regulations
- 100% web-based
- Advanced security and policy management
- Instant global phone number provisioning
- Latency monitoring tools
- Simple configuration of features
- Cloud-native IP PBX
- Web-based developer portal for API’s
- Advanced API log viewer
- Webhook log viewer
- Online documentation with code examples
- Embedded API console
- 24/7/365 US-based support
- Enterprise service level agreements
- Submit and manage cases online
- Detailed release and feature notes
- Subscribe to release alerts
- Knowledge base and online resource center training center
- System administrator and supervisor training
- Well-defined onboarding process
- Dedicated Customer Success Manager through the life of contract
- Integrations with Salesforce, Zendesk, ServiceNow, and more custom options
- Analytics & Insights
- Omnichannel Capabilities
- Whisper, Listen, Barge-In
- ACD
- Sharpen Logic (IVR/IVA)
- Sharpen University (WFO/QA)
- Post-interaction surveys
- Sharpen Tables: Custom Data Models
- Sharpen Actions (Automated Robotic Processes)
- Sharpen Cadence (Outbound Campaign Manager)
- Workforce management
- Domestic local minutes, inbound, and outbound
- Domestic long-distance minutes, inbound, and outbound
- Port or provision phone numbers
- Third-party integrations supported
- Inbound/Outbound calling
- Webphone supported
Unified communications app for everyone in the company – $25 per user/per month
- Multi-tenant microservices
- 14 global data regions in 40+ global data centers
- Active/active and real-time replication
- Continuous feature release with no downtime
- AES 256-bit encryption of data at rest and in transit
- 100% open REST API platform
- .CX — object-oriented programming language
- Automatic lowest latency routing
- IP phone supported
- Webphone supported
- Single sign-on (SSO) supported
- HIPAA compliant
- PCI DSS compliant tools
- GDPR compliance
- USA federal, state, and local telemarketing regulations
- TCPA & DNC Compliant
- 100% web-based
- Advanced security and policy management
- Instant global phone number provisioning
- Latency monitoring tools
- Simple configuration of features
- Cloud-native IP PBX
- Web-based developer portal for API’s
- Advanced API log viewer
- Webhook log viewer
- Online documentation with code examples
- Embedded API console
- 24/7/365 US-based support
- Enterprise service level agreements
- Submit and manage cases online
- Detailed release and feature notes
- Subscribe to release alerts
- Knowledge base and online resource center
- Dedicated Customer Success Manager through the life of contract
- System administrator and supervisor training
- Well-defined onboarding process
Integrations
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OnPeak, SmartIT, DHCU Community Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Company Email
Contact No.
Company's Address
6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
Sharpen Comparisons
Popular Sharpen Alternatives
No Communications Software will be able to solve all the requirements of a specific team. While core functionalities of Slack and Sharpen are important you should also carefully examine the integrations provided by each product. Very often your team will already be making use of some other SaaS software in your company and it’s definitely wiser to choose apps that integrate well with each other. That way you can ensure a reliable exchange of data between your teams and services, which can really reduce time spent on migrating between one app and the next.
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