What is better ServiceNext or CloudTalk? To ensure that you acquire the most useful and productive Customer Support Software for your company, you have to compare products available on the market. For instance, here you can match ServiceNext’s overall score of 8.0 against CloudTalk’s score of 8.5. You may also compare their general user satisfaction: ServiceNext (96%) vs. CloudTalk (100%).
In addition, you can evaluate their strengths and weaknesses feature by feature, including their contract conditions and rates. By comparing products you are improving your chances to choose the best software for your needs. Of course you have to know your specific needs to realize which service matches those needs.
Users who want to save some time or want a Live Chat Software suggestion from our experts might want to try out these top choices for this year: Pipedrive, Zendesk, Vision Helpdesk.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Almost as essential as features and customer support responsiveness are pricing plans made available by ServiceNext and CloudTalk. While cost should not be a deciding aspect it’s definitely an important thing to consider. You should count on a flexible pricing plan that can be matched with your team size and easily scaled up when your team expands. Make sure you don’t choose plans that have additional features that you won’t use and always try to get in touch with the vendor directly as enterprises can usually count on discounts. You should also check out a free trial or demo of each service to spend at least some time working with it. It’s a valuable experience that doesn’t need you to invest any money and provides you with a solid overview of what it’s like to work with ServiceNext and CloudTalk.
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