What is better Scorebuddy or MiContact Center? If you wish for a reliable Customer Support Software product for your organization you need to make time to evaluate several alternatives. It doesn’t have to be challenging, and can be as quick as matching their traits in a table like the one below. You will also get a brief idea how each product functions. For example, on this page you can see Scorebuddy’s overall score of 7.3 and compare it against MiContact Center’s score of 7.8; or Scorebuddy’s user satisfaction level at 100% versus MiContact Center’s N/A% satisfaction score.
The contrast will allow you to spot the strengths and weaknesses of each application, and make up your mind on which fits you requirements better. On top of the main features, the solution that’s simple to grasp and use is always the better product.
In case you you have to quickly find the best Customer Support Software according to our experts we advise you try out the following solutions: Freshdesk Omni, Freshdesk, Zendesk.
All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Allianz, DHL Express, Ryan Air, The Money Shop
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
When you select a solution that you believe will work best for your business you shouldn’t simply pay attention to what reviewers have to say about it. Very often individual experience with the solution may change, depending on specific goals and requirements. That’s why in our reviews we also provide our User Satisfaction Rating for every product to give you an immediate impression of how real users of Scorebuddy and MiContact Center evaluate their contact with the software. Our system is based on detailed analysis of product mentions on other sites, social media as well as blogs, so you will get a comprehensive and reliable landscape of what other customers think about every service. In this case Scorebuddy got a total satisfaction rating at 100% while for MiContact Center N/A% of users express they had a positive experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
