What is better Scorebuddy or Glassix? Purchasing the right Customer Support Software product is as easy as assessing the good and low characteristics and terms offered by Scorebuddy and Glassix. Here it's also possible to match their all round scores: 7.3 for Scorebuddy vs. 8.6 for Glassix. Or you can look at their general user satisfaction rating, 100% for Scorebuddy vs. 96% for Glassix.
We suggest that you take some time to analyze their differences and determine which one is the better alternative for your business. Likewise, don’t forget to take into account your company’s or industry’s unique case, such as, a multilingual solution for a global team or a mobile version to help you work in the field.
People who don't have much time or want a Customer Support Software recommendation from our team may want to take a look at these top choices for the current year: Zendesk, Freshdesk Omni, Freshdesk.
All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Allianz, DHL Express, Ryan Air, The Money Shop
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
Glassix integrates with the following business applications:
Salesforce
Zapier
HubSpot
Oracle CRM
Slack
The software is also equipped with an open API, allowing smooth integration with any product with an open API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nintendo, Avis, Estee Lauder
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Glassix offers unparalleled customer service automation, employing advanced AI technology to simplify interactions, enhance efficiency, and provide exceptional support experiences.
Both Scorebuddy and Glassix were evaluated by a panel of independent B2B experts who conducted a full analysis of all key elements of every app. Their final rating was prepared using our unique SmartScore system which calculates a separate partial score to each factor like: main features, customer support, mobile support, security, customer satisfaction and market presence. We are aware that useful features are not the only thing essential to a company so we do our best to pay attention to all facets of a app before giving it a final score.
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