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Compare Salpo CRM vs Freshservice

What is better Salpo CRM or Freshservice? Getting the right CRM Software product is as simple as evaluating the solid and low characteristics and terms offered by Salpo CRM and Freshservice. Here you can also match their overall scores: 8.0 for Salpo CRM vs. 9.4 for Freshservice. Or you can check their general user satisfaction rating, N/A% for Salpo CRM vs. 97% for Freshservice.

We suggest that you spend some time to examine their unique features and figure out which one is the better choice for your organization. Likewise, bear in mind to factor in your company’s or industry’s special situation, for example, a multilingual solution for a global company or a mobile platform to help you work in the field.

We realize that not all people have enough time to try out a large number of different services, so we created a list of recommendations that you may find useful. Our top selections for the CRM Software category are: HubSpot CRM, Freshsales, Salesforce CRM.

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from £15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unlimited contacts
  • Email connector
  • Custom naming and fields
  • Opportunity tracking
  • 2GB free storage per user
  • Open RESTful API
  • Integration platform
  • Office 365 & G-Suite calendar integration
  • Mobile app
  • Custom modules
  • Custom products
  • Document generator
  • Business rules automation
  • Manual GDPR tools
  • Access to the GDPR CAT module
  • Tailored setup and ongoing support available
  • Online support center, web chat, and email support

Pricing Info

Salpo CRM offers the following basic and enterprise pricing information:

Bronze – £15/user/month

  • Unlimited contacts
  • Email connector
  • Custom naming and fields
  • Opportunity tracking
  • 2GB free storage per user
  • Open RESTful API
  • Integration platform
  • Office 365 & G-Suite calendar integration
  • Mobile app

Silver – £25/user/month

  • All Bronze features
  • Custom modules
  • Custom products
  • Document generator
  • Business rules automation
  • Manual GDPR tools
  • Access to the GDPR CAT module
  • Tailored setup and ongoing support available
  • Online support center, web chat, and email support

Gold – £35/user/month

  • All Silver features
  • Tailored setup and ongoing support
  • Dedicated account management

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

University of Liverpool, SBS Insurance, The Growth Hub

Integrations

Salpo CRM integrates with the following business systems and applications:

  • Xero Accounting
  • Dear Inventory
  • G Suite
  • Office 365
  • MailChimp
  • Emma
  • RingCentral
  • Zapier
  • Companies House
  • Company Check

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An award-winning customer relationship management software that offers businesses a complete all-round view of all their business information through their desktop and mobile devices.

Company Email

enquiries@salpo.com

Company's Address

Salpo Technologies
Festival House, Jessop Avenue
Cheltenham GL50 3SH
United Kingdom

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

When you pick a solution that you think will be an actual asset for your company you shouldn’t only limit yourself to what reviewers have to say about it. In many cases personal experience with the solution may be different, depending on specific goals and needs. This is why in our reviews we also provide our User Satisfaction Rating for every solution to give you a quick impression of how actual users of Salpo CRM and Freshservice estimate their contact with the software. Our algorithm is built around advanced analysis of product mentions on other sites, social networks and blogs, so you will get a full and reliable landscape of what other customers think about every service. In this example Salpo CRM has a total satisfaction rating at N/A% while for Freshservice 97% of people say they had a positive experience with it.

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