What is better Salesforce Shield or Freshservice? Buying the ideal IT Management Software for your organization is essential to increasing your company’s effectiveness. In our platform, you can easily evaluate various solutions to see which one is the proper software for your requirements. Here you can match Salesforce Shield vs. Freshservice and look at their overall scores (8.8 vs. 9.4, respectively) and user satisfaction rating (N/A% vs. 97%, respectively).
It's also possible to study the specifics of costs, conditions, plans, functions, tools, and more, and determine which software offers more advantages for your business. In general, go for the business software that allows you to change the features and price terms to complement your business growth or lack of it.
Our experts made sure to review all popular IT Security Software products that you can find on the market, but among all the ones we reviewed these three caught our special attention: Norton Security, Avira Antivirus Server, Cloudflare.
Salesforce Shield veers away from the usual per user per month subscription, saying that it’s strictly not about users but more about your data. Instead, for new customers, Shield (including Transaction Security) is priced at 30% of a customer’s total Salesforce spend based on their existing contract or 10% for just Event Monitoring with Transaction Security. You can contact the vendor for more pricing details or to request a quote.
Shield integrates with other solutions in the Salesforce Platform Services, as well as with data visualization tools like Einstein Analytics, Splunk, or FairWarning.
Languages Supported
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Available Devices
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Windows Mobile
Company Size
Small Business
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Available Support
email
phone
live support
training
tickets
General Info
Salesforce data security software designed for regulations compliance
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
It may not always be sufficient to simply compare Salesforce Shield and Freshservice with each other. Although useful functionalities, cost and user experience are all important and should be included when making a final decision, you should also pay attention to the recognition and awards won by every software. Very often a less known product may turn out to be a good choice that was distinguished with B2B awards such as our Supreme Software Award which proves that despite lesser market presence it’s a significant contender to the services that dominate the market.
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