Salesforce Service Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
Salesforce Service Cloud Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Device security
- iOS & Android data security
- Configurations control
- Device location tracking
- Application deployment
- Application whitelist & blacklist
- Automatic device enrollment
- Business policies deployment
- API integration
- Active Directory connector
- Analytics
- Multitenancy
Pricing Info
Miradore offers Free and Premium plans. Pricing is based on the number of devices you need to support. The free version is also available for startups and small companies with basic requirements.
Free – $0
Stay up-to-date with your device fleet and secure an unlimited number of devices for free.
- Unlimited Devices
- Device Inventory
- Lock & Wipe Device
- Reset Passcode
- Configuration for Passcode
- User Import
- Android Enterprise and Zero-Touch
- Samsung Knox Mobile Enrollment
- Apple Business Manager
- Dashboard and Analytics
Premium – $3.30 per device / month
Gain full control over devices and automate device management across multiple platforms.
- All Free features +
- Kiosk Mode and Other Usage Restrictions
- Deploy applications
- Patch management for Windows
- Blacklist and whitelist applications
- Deploy apps purchased from Apple Business or School Manager
- Managed Google Play Store application deployment
- Manage any device (f.ex. monitors, printers, VR headsets and other peripheral devices)
- Drive encryption for workstations
- Secure Container
- Data management (File deployment, contacts)
- Automate application deployment
- Automate deployment of configuration profiles
- Automate deployment of files
- Automate deployment of web shortcuts or Web Clips
- Create business policies based on device/user grouping
- Web service API
- Define permissions based on device groups
- Access to MSP portal for managing multiple Miradore sites
Premium+ – $4.75 per device / month
Everything in Premium, PLUS integrations to streamline device workflows, and natively integrated remote support.
- All Premium features
- Native remote support
- Microsoft Entra ID Integration
Integrations
Miradore can integrate with the following:
- Apple Volume Purchase Program
- Apple Business Manager
- Apple Configurator
- Android Enterprise
- Android Zero Touch
- Samsung KNOX
- Microsoft Active Directory
- Microsoft Identity Platform
- With Miradore Web API to basically any product
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fujitsu, Telia, WHSmith
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An easy-to-use mobile device management solution that offers scalable features to manage devices easier, faster, and more cost-efficiently. It provides application management, user provisioning, group policies, patch management, and automation features.
Company Email
marketing@miradore.com
Contact No.
Company's Address
Miradore Ltd.
Laserkatu 8
53850 Lappeenranta
Finland
Miradore Comparisons
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No IT Asset Management Software will be perfect enough to solve all the needs of a specific team. Though main functionalities of Salesforce Service Cloud and Miradore should matter you should also carefully analyze the integrations supported by a given product. Very often your team will already be working with other types of SaaS software in your company and it’s definitely better to select products that integrate well with each other. That way you can be certain of a smooth exchange of data between your teams and apps, which can considerably reduce time wasted on migrating between one solution and the next.
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