What is better Salesforce Service Cloud or Gigya? If you’re experiencing a difficult time picking the right Customer Support Software product for your situation, it’s a good idea to compare and contrast the available software and find out which tool offers more positive aspects. In particular, here you can compare Salesforce Service Cloud (overall score: 9.6; user rating: 97%) vs. Gigya (overall score: 7.5; user rating: 97%) for their overall performance.
You can even see which one provides more features that you need or which has more suitable pricing plans for your current budget constraints. Working with a clear table to evaluate their features will significantly improve the likelihood of getting the best product for your company. Take a closer look at other aspects of the software like ease-of-use, adaptability, scalability, and pricing options.
Our team put a lot of effort to review all popular Customer Support Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
To implement Gigya’s entire platform including identity storage the cost will be around $45,000-$50,000 per year. Talk to the vendor and inform them which pieces of the platform are important for you and work out pricing from there.
In case you continue having doubts about which software will perform best in your case it may be a sensible idea to take a look at each service’s social metrics. Such metrics are frequently a sign of how popular each software is and how extensive is its online presence. For example, in case of Facebook Salesforce Service Cloud has 617858 likes on their official profile while Gigya profile is liked by 71717 users.
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