What is better Salesforce Service Cloud or EPESI? The perfect CRM Software is a product that can handle your company’s specific needs. You can find which choice works really with your enterprise if you examine different products before you decide which one is the best.
For example, Salesforce Service Cloud and EPESI are scored at 9.6 and 8.0, respectively, for general quality and performance. Likewise, Salesforce Service Cloud and EPESI have a user satisfaction rating of 97% and 100%, respectively, which reveals the general feedback they get from customers. Even better, talk to a regular client of the software and ask for their feedback concerning the software in question.
We did our best to prepare reviews of all popular Customer Support Software products offered out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
EPESI offers the following plans for users to choose from. An enterprise edition with advanced tools and features plus premium technical support is also available. Promotions are also offered. Contact EPESI to know more of the enterprise pricing details and other product information.
EPESI integrates with the following business systems and applications:
IMAP e-mail client
Telegram messenger integration for notifications
Drupal
MS Dynamics
CDN Optima
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
EPESI BIM/CRM/ERP is a open source web application that allows organizing and storing information in every business. It helps to manage data, organize internal communication and work more efficiently.
You shouldn’t count on just a wide range of features and adjustable pricing plans from a well-known CRM Software. Almost as important as main features is a top-notch customer support. You want to ensure that in a situation where you have any questions about Salesforce Service Cloud or EPESI, or you run into a problem, or perhaps you’ll need to request a specific update or functionality useful to your company you can rely on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you are able to profit from personal training or at the very least an FAQ you can use.
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