What is better Salesforce Service Cloud or DeskRoll? With different functions, pricing, terms, and more to compare, determining the best Customer Support Software for your organization is hard. But making use of our system, it is simple to match the functions of Salesforce Service Cloud and DeskRoll including their general score, respectively as: 9.6 and 7.8 for overall score and 97% and N/A% for user satisfaction.
You can also review them feature by feature check out which program is a better fit for your business. Remember to ask for a free trial first before opting in for a plan to experience how the program performs in practical situations.
Our experts made sure to prepare reviews of all popular Customer Support Software products that you can find on the market, but among them these three caught our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
The price is $29.95 for 1 Monthly license and $299.5 for 1 Annual license. Unlimited computers and customer can be serviced all from one account. One account supports unlimited parallel connections to remote host – you just switch between browser tabs. You can pause and resume sessions.
Business owners can opt to try the free trial version to test DeskRoll before making a significant investment on the software.
Almost as crucial as features and customer support responsiveness are pricing packages made available by Salesforce Service Cloud and DeskRoll. While cost should not be the sole element it’s without a doubt a significant thing to think about. You should count on a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up when your team expands. Make sure you don’t opt for packages that include extra tools that you won’t find a use for and always try to contact with the vendor directly as big companies can frequently count on special pricing. You should also check out a free trial or demo of every service to spend at least some time using it. It’s a useful experience that doesn’t require you to invest any money and offers a solid overview of what it’s like to work with Salesforce Service Cloud and DeskRoll.
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