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Compare AssetStudio vs. Salesforce Service Cloud

Specific firms demand different types of IT Asset Management Software. To understand well which solution meets your needs, think about reviewing various solutions feature by feature along with their terms and prices. Furthermore, you may get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system. The results are: Salesforce Service Cloud (9.3) vs. AssetStudio (7.7) for all round quality and usefulness; Salesforce Service Cloud (97%) vs. AssetStudio (100%) for user satisfaction rating. Check out their strong and low points and find out which software is a more sensible choice for your company. One simple but effective tactic is to note down the strengths and weaknesses of both solutions side by side and see which software comes on top. As of now, the best products in our Customer Support Software category are: Freshdesk, Zendesk, Salesforce Essentials.
Comparison

AssetStudio

VS

Salesforce Service Cloud

VS

FREE DEMO
AssetStudio screenshot Salesforce Service Cloud screenshot
Pricing Page

Score

Our Score

7.7 ?

Our Score

9.6 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

97% ?

Cost

Cost

By quote

$25

Pricing Type

Pricing Type

Quote-based Annual Subscription
Full Review

Full Review

Product Info

Product Info

An enterprise-grade, comprehensive, and cutting-edge software asset management solution.
Cloud-hosted customer service platform for faster, smarter customer support.
Easy Links
Pricing Page

Pricing Page

Learn more about AssetStudio pricing Learn more about Salesforce Service Cloud pricing
Company Email

Company Email

info@certero.com info@salesforce.com
Contact Address

Contact Address

Certero Ltd.
Cedarwood 2, Kelvin Close, Birchwood
Warrington, Cheshire WA3 7PB
United Kingdom
Salesforce.com, Inc.
The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA
Prominent Clients

Prominent Clients

Bank of New Zealand, King’s College Hospital NHS, Rotherham Metrobank Borough Council Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Integrations

Integrations

AssetStudio can fully integrate with any major third-party distribution software such as System Center Configuration Manager by Microsoft. To learn more about the application’s integration capabilities, visit the website for the documentation or contact support.

Salesforce Service Cloud supports integrations with the following business systems, applications and services:

  • Autotask
  • ConnectWise
  • JIRA
  • Salesforce Service Cloud
  • ServiceNow
  • Zendesk
  • Oracle Service Cloud
  • Freshdesk
  • Freshservice
  • Desk.com
  • Help Scout
  • Cherwell Software
  • Wrike
  • SugarCRM
  • Microsoft Dynamics CRM
  • Zoho CRM
  • Netsuite
  • Autotask
  • Close.io
  • ConnectWie
  • Infusionsoft
  • Pipedrive
  • HubSpot CRM
  • Oracle Sales Cloud
  • Base CRM
  • CustomerGauge
  • Act! Essentials
  • Sap Hybrid Cloud for Customers
  • Sage CRM
  • Bullhorn
  • Maximizer CRM
  • Insightly
  • Microsoft Dynamics GP
  • Microsoft Dynamics AX
  • QuickBooks
  • Freshbooks
  • Taxify
  • Sage Intacct
  • Sage 200
  • Tipalti
  • Plaid
  • Shopify
  • Volusion
  • Ecwid
  • Bigcommerce
  • Magento
  • Etsy
  • Woocommerce
  • Weebly
  • SAPAnywhere
  • Epages
  • Oracle Eloqua
  • Marketo
  • HubSpot Marketing
  • Act-On
  • MailChimp
  • Mailjet
  • Allbound
  • Autopilot
  • Constant Contact
  • Kissmetrics
  • Facebook Lead Ads
  • Campaign Monitor
  • iContact
Types of Support

Types of Support

Phone Live Support
Training
Phone
Ticket Training
Phone No.

Phone No.

+44 1925-868-970 +1-800-667-6389
Available Languages

Available Languages

English English, Spanish, French, Italian, Dutch, Portugese, Swedish
Client Types

Client Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Features

Available Features

AssetStudio FEATURES

  • Software Asset Discovery
  • Software Asset Inventory
  • Hardware Data Gathering
  • Connectors
  • Application Monitoring
  • Business Intelligence
  • Reporting
  • Access Control & Policy Enforcement
  • Automated Software Asset Distribution
  • Remote Software Asset Management
  • Licensing Optimization
  • Asset Ownership & Lifecycle Management
  • Financial Management & Cost Controls

Salesforce Service Cloud FEATURES

  • Computer Telephony Integration (CTI)
  • Record Types
  • Lead-Contact Account Management
  • Files
  • Salesforce Identity
  • Roles and Permissions
  • Snap-Ins for Live Agent Chat
  • Social Customer Service Pro
  • Knowledge
  • Work Order Management
  • Service Console
  • Customer Community
  • Chatter
  • Community Starter
  • Email Integration with Outlook
  • Advanced Case Management
  • Customer Account Portal
  • Page Layouts
  • Standard Success Plan
  • Asset Management
  • Omni-Channel Supervisor
  • Field Service Dispatch
  • Service Contracts and Entitlements
  • Developer Sandbox
  • Unlimited Online Training
  • Activity Feed
  • Developer Pro Sandbox
  • Topics and Recommendations
  • Data and File Storage
  • Orders Management
  • Omni-Channel Routing
  • Case Auto-Assignment
  • Service Analytics App
  • Social Customer Service Starter Pack
  • Product Tracking
  • Case Milestone Tracker
  • Unlimited Custom Applications
  • Google Apps Integration
  • Custom Profiles
  • AppExchange App Integration
  • Offline Access
  • Lightning App Builder
  • Mobile Messaging (LiveMessage)
  • Case Escalation Rules and Queues
  • Web Services API
  • Opportunity Tracking
  • Workflow and Approval Automation
  • Web and Email Case Capture
  • Task Management
  • Customizable Reports and Dashboards
  • Snap-Ins for Live Video Chat
  • Case Email Auto-Response
  • Advanced Reporting Features
  • Salesforce Mobile App
  • Email Templates
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Plans

Available Plans

AssetStudio for Enterprise SAM is a solution that can help you optimize your software assets. If you are interested in this product, you can ask for custom enterprise pricing by phone, email, or web form.

Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.

Salesforce Essentials – $25/user per month

Out-of-the-box service solution for up to 5 users

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case auto-assignment
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Knowledge (Read-Only)
  • Knowledge (Read-Write)
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month

Complete service CRM for teams of any size

  • All Essentials plan features, plus:
  • Case Milestone Tracker
  • Computer Telephony Integration (CTI)
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management & Product Tracking
  • Developer Sandbox
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Included at additional cost:

  • Knowledge (Read-Write)
  • Social Customer Service Pro
  • Web Services API
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Lightning Enterprise – $150/user per month

Customizable CRM for comprehensive service

  • All Professional plan features, plus:
  • Advanced Case Management
  • Advanced Reporting Features
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox
  • Process Builder
  • Salesforce Identity
  • Workflow and Approval Automation
  • Record Types
  • Roles and Permissions

Included at additional cost:

  • Knowledge (Read-Write)
  • Mobile Messaging (LiveMessage)
  • Snap-Ins for Live Agent Chat
  • Snap-Ins for Live Video Chat
  • Social Customer Service Pro
  • Customer Community
  • Customer Account Portal
  • Field Service Dispatch
  • Field Service Technician
  • Field Service Contractor Management
  • Service Analytics App
  • Developer Pro Sandbox
  • Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Lightning Unlimited – $300/user per month

Unlimited CRM power

  • All Enterprise plan features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • 1 Partial Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Included at additional cost:

  • Mobile Messaging (LiveMessage)
  • Snap-Ins for Live Video Chat
  • Social Customer Service Pro
  • Customer Community
  • Customer Account Portal
  • Field Service Dispatch
  • Field Service Technician
  • Field Service Contractor Management
  • Service Analytics App
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare Salesforce Service Cloud and AssetStudio against each other. Even though specific features, pricing plans and user comments are all crucial and should be taken into account when making a final decision, you should also check out the recognition and awards merited by every product. In many cases a less known service may turn out to be a good choice that was a winner of many SaaS awards such as our Great User Experience Award which reveals that despite lesser market popularity it’s a worthy rival to the apps that dominate the market.