Compare AssetStudio vs. Salesforce Service Cloud

Specific firms demand different types of IT Asset Management Software. To understand well which solution meets your needs, think about reviewing various solutions feature by feature along with their terms and prices. Furthermore, you may get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system. The results are: Salesforce Service Cloud (9.3) vs. AssetStudio (7.7) for all round quality and usefulness; Salesforce Service Cloud (97%) vs. AssetStudio (100%) for user satisfaction rating. Check out their strong and low points and find out which software is a more sensible choice for your company. One simple but effective tactic is to note down the strengths and weaknesses of both solutions side by side and see which software comes on top. As of now, the best solutions in our Customer Support Software category are: Freshdesk, Zendesk, Samanage.
Comparison

AssetStudio

VS

Salesforce Service Cloud

VS

AssetStudio screenshot Salesforce Service Cloud screenshot
Pricing Page

Score

Our Score

7.7 ?

Our Score

9.3 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

97% ?

Cost

Cost

By quote

$25

Pricing Type

Pricing Type

Quote-based Monthly payment
Full Review

Full Review

Product Info

Product Info

An enterprise-grade, comprehensive, and cutting-edge software asset management solution.
Service Cloud customer service software gives you faster, smarter customer support.
Easy Links
Pricing Page

Pricing Page

Learn more about AssetStudio pricing Learn more about Salesforce Service Cloud pricing
Company Email

Company Email

info@certero.com
Contact Address

Contact Address

Certero Ltd.
Cedarwood 2, Kelvin Close, Birchwood
Warrington, Cheshire WA3 7PB
United Kingdom
The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA
Prominent Clients

Prominent Clients

Bank of New Zealand, King’s College Hospital NHS, Rotherham Metrobank Borough Council Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Integrations

Integrations

AssetStudio can fully integrate with any major third-party distribution software such as System Center Configuration Manager by Microsoft. To learn more about the application’s integration capabilities, visit the website for the documentation or contact support.

Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Desk.com
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6
Types of Support

Types of Support

Phone Live Support
Training
Phone
Ticket Training
Phone No.

Phone No.

+44 1925-868-970 +1-800-667-6389
Available Languages

Available Languages

English English
Client Types

Client Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Features

Available Features

AssetStudio FEATURES

  • Software Asset Discovery
  • Software Asset Inventory
  • Hardware Data Gathering
  • Connectors
  • Application Monitoring
  • Business Intelligence
  • Reporting
  • Access Control & Policy Enforcement
  • Automated Software Asset Distribution
  • Remote Software Asset Management
  • Licensing Optimization
  • Asset Ownership & Lifecycle Management
  • Financial Management & Cost Controls

Salesforce Service Cloud FEATURES

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Plans

Available Plans

AssetStudio for Enterprise SAM is a solution that can help you optimize your software assets. If you are interested in this product, you can ask for custom enterprise pricing by phone, email, or web form.

Lightning Essentials – $25/user per month (billed annually)

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Work Order Management
  • Asset Management and Product Tracking
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Track key details about every deal
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month (billed annually)

  • All Essentails features, plus:
  • Omni-Channel Supervisor
  • Case Milestone Tracker
  • CTI Integration
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management and Product Tracking
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Lightning Enterprise – $150/user per month (billed annually)

  • All Professional features, plus:
  • Salesforce Identity
  • Workflow and Approval Automation
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox

Lightning Unlimited – $300/user per month (billed annually)

  • All Enterprise features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators
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QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare Salesforce Service Cloud and AssetStudio against each other. Even though specific features, pricing plans and user comments are all crucial and should be taken into account when making a final decision, you should also check out the recognition and awards merited by every product. In many cases a less known service may turn out to be a good choice that was a winner of many SaaS awards such as our Great User Experience Award which reveals that despite lesser market popularity it’s a worthy rival to the apps that dominate the market.