Freshservice

NOAWARDS
YET
Pricing:
Starting from $25
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Lightning
- Integration Services
- AI Services
- Process Automation
- Developer Tools
- Trusted Cloud
- Mobile Services
Pricing Info
Pricing Info
Lightning Platform Starter Plan – $25/user/mo (billed annually)
- 10 Custom Apps
- Process Builder (processes per org)
- Workflow and approval automation
- Lightning App Builder
- AppExchange
- Component Framework
Lightning Platform Plus Plan – $100/user/mo (billed annually)
- 110 Custom Apps
- All features of the Lightning Platform Starter Plan
Platform Unlimited Plan – contact for quote
- 2000 Custom Apps
All features of the above 2 plans, plus:
- Heroku
- Einstein Platform Services
Einstein Platform Services – contact for quote
- Build custom models
- Embed image recognition into any Salesforce app
- Integrate with your Salesforce workflows
Lightning External Apps – contact for quote
- Bring your vision to life in weeks
- Easily integrate content and external data
- Incorporate prebuilt components and templates
Salesforce Connect – contact for quote
- Bring any type of structured or unstructured data with custom API integrations
- Connect to ERP data with no-code integrations
- Integrate high volumes of streaming device data with event-driven architectures
Integrations
Integrations
Salesforce Platform offers robust APIs and tools to minimize integration time and enhance the capabilities of back-office systems. You can use them to link various systems – data that resides in external HR, supply chain, and ERP products, or on-premise solutions such as Microsoft, Oracle, and SAP – to create a unified view of your buyers.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Brown-Forman, Crossmark, Philips Healthcare
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
This Platform-as-a-Service gives developers intelligent tools for creating and deploying apps. It also has an intuitive and responsive layout that further accelerates the process. Additionally, it connects with third-party solutions to streamline your overall app development workflow.
Company Email
Contact No.
Company's Address
Salesforce.com Inc.
The Landmark @ One Market
Suite 300
San Francisco,
CA 94105
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Basic Ticketing
- Self Service Portal
- Knowledge Base
- Intelligent Automation Tools
- CMDB
- SLA Management
- Scheduler
- Agent Collision
- Service Catalog
- Contract Management
- Asset Reporting
- Basic Reporting
- Advanced Reporting
- Enterprise Reporting
- Portal Customization
- Widgets
- MSP Plugin
- Unlimited Mailboxes
- Custom Mailbox
- Domain Mapping
- IP Whitelisting
- Time Tracking
- Announcements
- Satisfaction Surveys
- Incident Management
- Problem Management
- Change Management
- Release Management
- Multiple Portal Languages
- Multiple SLA Policies
- Multiple Business Hours
- Customizable Agent Roles
- Priority Matrix
- Round Robin
- 1 Free Custom SSL
- Integrated Game Mechanics
Pricing Info
Freshservice offers four plans for modern enterprises. It has a 21-day free trial where you access all its features. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Starter – $19/agent/month, billed annually ($29/agent/month)
- 1,000 orchestration transactions per month per account
- Incident management
- Knowledge base
- Self-service portal
- SLA management
- Workflow automator
- Orchestration
- Access controls starter
- Analytics starter
- Multiple portal languages
- Custom SSL
- Marketplace apps
- Mobile apps
Growth – $49/agent/month, billed annually ($59/agent/month)
- 2,000 orchestration transactions per month per account
- Service catalog
- Asset management (100 free assets)
- Purchase order management
- Employee onboarding
- Portal customization
- MSP mode
- Multiple SLAs
- Business rules
- Approval workflows
- Business hours
Pro – $99/agent/month, billed annually ($119/agent/month)
- 5,000 orchestration transactions per month per account
- Problem management
- Change management
- Release management
- Project management
- Software license management
- Contract management
- Alert management
- Analytics pro
- Access controls pro
- Team dashboards
- IP range restrictions
Enterprise – By quote
- 20,000 orchestration transactions per month per account
- Sandbox
- Audit logs
- HIPAA Compliance
- Dedicated customer success manager
- Freddy Virtual Agent on MS Teams with 2,000 suggestions per month per account (Beta)
- Freddy Agent Assist (Beta)
Integrations
Native Integrations
- Salesforce
- Sugar CRM
- Capsule
- FreshBooks
- Atlassian Jira
- Harvest
- Google Apps
- Google Calendar
- Google Analytics
- Google Contacts
- Gmail Gadgets
- Google Hangouts
- Google Drive
- LogMeIn Rescue
- HelpOnClick
- iContact
- Zoho CRM
- Snap Engage
- Nimble
- Shopify
- FetchFlow
- Knowlarity
- MailChimp
- Campaign Monitor
- Highrise
- Olark
- Constant Contact
- WorkFlowMax
- SurveyMonkey
- Dropbox
- Screenr
- PivotalTracker
- Zapier
- Batchbook
- Amazon Web Services
- Bomgar
- Box
Third party Integrations
- Userlike
- Magento
- Woo Themes
- OneSky
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American National Bank, Battery Giant, Rubik
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Company Email
support@freshservice.com
Contact No.
Company's Address
311 California St.
San Francisco, CA, 94104
USA
Freshservice Comparisons
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No IT Management Software will be able to solve all the needs of a business. While core features of Salesforce Platform and Freshservice should matter you should also carefully study the integrations provided by every service. Quote frequently you will already be making use of other types of SaaS software in your company and it’s much better to opt for solutions that integrate well with one another. If you do that you will be able to guarantee a reliable exchange of information between your teams and apps, which can considerably reduce time spent on migrating between one service and the next.
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