What is better Salesforce LiveMessage or Sprinklr Service? With different functions, pricing, terms, and more to evaluate, choosing the best Customer Support Software for your organization is tough. Nevertheless by using our system, it's easy to match the features of Salesforce LiveMessage and Sprinklr Service including their general SmartScore, respectively as: 8.9 and 8.9 for overall score and 100% and 97% for user satisfaction.
You can also assess them feature by feature check out which software is a more effective fit for your enterprise. Keep in mind to ask for a free trial first before opting in for a plan to experience how the software can help you in real setting.
If you need to quickly decide on the top Customer Support Software according to our review team we advise you take a look at the following services: Freshdesk, Zendesk, Freshdesk Omni.
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
Sprinklr Service integrates with the following business systems and applications:
Acoustic Exchange
Adjust
Adobe Analytics
Adobe Experience Manager
Adobe Marketo Engage
Aeris Weather
AppsFlyer
Aprimo
Arabot
Bazaarvoice
Bitly
Bl.ink
Bynder
Canary
Contentful KB
Corezoid
Coveo
Datorama Salesforce
DaveAI
Digital Safe (Smarsh)
Discourse
Domo
Esko
Form Assembly
Freshdesk KB
Freshsales
Getty
Giphy
Global Relay
go.usa
Google Analytics
Google Campaign Manager
Google Data Studio
Google Firebase
Haptik
IBM Watson
IV.ai
Kochava
kona.tech
kore.ai
Lyearn
MailChimp
Medallia
MediaOcean
Microsoft Bot Framework
Microsoft Dynamics 365
MS Dynamics KB
Netomi
Newscred
Nonli
Okta
Oracle B2C Service
Oracle Eloqua
Oracle Responsys
Ozonetel
Power BI
PowerReviews
Proofpoint
Quiq (Snaps)
Salesforce CRM
Salesforce Email Studio
Salesforce Knowledge
Salesforce Service Cloud Lightning
SAP ariba
SAP Service Cloud (C4C)
ServiceNow
Shutterstock
Slack
Socialive
Stripe
Tableau
TreasureData
Trust Pilot
Twilio
WordPress
Zendesk KB
Zendesk Support
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Microsoft, Samsung, Marriott International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An enterprise customer support platform that leverages an advanced AI engine. It uses tools that scale customer service across more than 30 digital and traditional channels. Sprinklr Service automatically collects and analyzes customer feedback with the purpose of enhancing customer experiences.
Both Salesforce LiveMessage and Sprinklr Service were evaluated by a group of reliable B2B experts who conducted a thorough examination of all crucial aspects of each solution. Their ultimate rating was prepared using our unique SmartScore model which calculates an individual partial score to each component including: main features, customer support, mobile support, security, client satisfaction and media presence. We are aware that useful features are not the only factor essential to a company so we do our best to pay attention to all aspects of a service before coming up with its final rating.
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