What is better Salesforce Identity or Freshservice? When selecting the appropriate IT Management Software for your company our recommendation is that you compare the functions, prices, and other essential information concerning the product and vendor. Here, you can examine the parallels and discrepancies between Salesforce Identity (overall score at 8.9 and user satisfaction at 96%) and Freshservice (overall score at 9.4 and user satisfaction at 97%).
You can also examine their specific modules, for example functions, plans, rates, terms, etc. Similarly, read the terms closely for information on extra charges, like, installation, separate helpdesk support, upgrade fees, disk space fees, and more.
Our team put a lot of effort to prepare reviews of all popular Identity Management Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: Oracle Identity Management, Okta Identity Cloud, Forefront Identity Manager.
Salesforce Identity is generally available and included with Enterprise and Unlimited Edition licenses for Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Communities, Force.com and Chatter Plus.
Pricing of Salesforce Identity starts at $5 per user per month and includes:
Single Sign-on
Mobile Identity
Salesforce Chatter
User and Access Management
Cloud Directory
Multi-factor Authentication
Reporting and Dashboards
Brandable Identity Services
Social Sign-on
Usage of existing identity directories can be added onto a Salesforce Identity license for $1 per user per month, and includes Salesforce Identity Connect, an Active Directory connector for provisioning and single sign-on.
Scalable log-in based pricing is available for large-scale customer and partner deployments of Salesforce Communities.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Every time you choose a app that you are sure will be an actual asset for your business you shouldn’t only focus on what professionals have to say about it. In many cases individual experience with the app will vary, depending on specific preferences and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each service to give you an immediate overview of how actual users of Salesforce Identity and Freshservice estimate their experience with the app. Our system is based on complex analysis of product appearances on other websites, social media and blogs, so you are going to receive a comprehensive and reliable landscape of what other people think about every app. In this case Salesforce Identity got a total satisfaction rating at 96% while for Freshservice 97% of people say they had an enjoyable experience with it.
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