What is better Salesforce Identity or Freshservice? If you wish for an efficient IT Management Software product for your business you should make time to compare a wide range of alternatives. It doesn’t have to be challenging, and can be as straightforward as matching their features in a table like the one below. You will also get a good idea how each product operates. For instance, on this page you can see Salesforce Identity’s overall score of 8.9 and compare it against Freshservice’s score of 9.4; or Salesforce Identity’s user satisfaction level at 96% versus Freshservice’s 97% satisfaction score.
The comparison will allow you to see the pros and cons of each program, and decide which matches your requirements better. Beyond the rich features, the application that’s simple to grasp and use is always the better product.
Users who are pressed for time or want a Identity Management Software advice from our experts may want to take a look at these top choices for the current year: Forefront Identity Manager, Oracle Identity Management, Okta Identity Cloud.
Salesforce Identity is generally available and included with Enterprise and Unlimited Edition licenses for Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Communities, Force.com and Chatter Plus.
Pricing of Salesforce Identity starts at $5 per user per month and includes:
Single Sign-on
Mobile Identity
Salesforce Chatter
User and Access Management
Cloud Directory
Multi-factor Authentication
Reporting and Dashboards
Brandable Identity Services
Social Sign-on
Usage of existing identity directories can be added onto a Salesforce Identity license for $1 per user per month, and includes Salesforce Identity Connect, an Active Directory connector for provisioning and single sign-on.
Scalable log-in based pricing is available for large-scale customer and partner deployments of Salesforce Communities.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
When you choose a solution that you believe will work best for your team you shouldn’t simply limit yourself to what experts have to say about it. Quite frequently personal experience with the app may be different, depending on your own goals and work processes. That’s why in our reviews we also provide our User Satisfaction Rating for every product to give you an immediate overview of how actual users of Salesforce Identity and Freshservice estimate their contact with the product. Our system is built around advanced analysis of product mentions on other sites, social networks as well as blogs, so you are going to get a comprehensive and reliable picture of what other customers think about each service. In this case Salesforce Identity got a total satisfaction rating at 96% while for Freshservice 97% of people say they had a positive experience with it.
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