What is better Salesforce Essentials or Squaretalk? We are here to simplify the cumbersome process of contrasting Sales Tools products for you. In particular, on this page you can examine the overall performance of Salesforce Essentials (9.6) and compare it with the overall performance of Squaretalk (8.5). You may also match their overall user satisfaction rating: Salesforce Essentials (100%) vs. Squaretalk (97%).
What’s more, research their features carefully to check which product can better tackle your company’s requirements. In general, any B2B software has to let you to immediately view the big picture, at the same time giving you easy access to the details.
We are aware that not all businesses have enough time to try out dozens of various services, so we prepared a list of recommendations that you may find useful. Our top choices for the CRM Software category are: Salesforce CRM, Freshsales, HubSpot Smart CRM.
Salesforce Essentials is packaged as one small business plan that integrates the lower-tier CRM and service features of Salesforce Cloud and Salesforce Service in one solution. The plan enables small businesses to leverage the Salesforce architecture for their sales, marketing and customer service needs.
Salesforce Essentials – $25/user/month (annual; $30 if monthly)
Salesforce Essentials connects with a wide array of business apps with AppExchange, such as:
G Suite
Facebook
Twitter
GetFeedback
Dropbox
HelloSign
MailChimp
Xactly
Nicereply
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce Essentials is a CRM platform that combines sales and customer service tools in one place. You can manage leads, sales opportunities, and accounts. It also includes support functionalities for various channels such as phone, chat, email, and social platforms. You can even automatically track meetings and emails.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
Almost as essential as features and customer support quality are pricing plans provided by Salesforce Essentials and Squaretalk. Although cost should not be a deciding element it’s without a doubt a significant thing to consider. You should try to find a flexible pricing plan that can be matched with your team size and painlessly scaled up every time your team expands. Make sure you don’t opt for packages that have additional features that you won’t find useful and always try to get in touch with the vendor directly as enterprises can often benefit from more affordable prices. You should also try out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to invest any money and offers a solid overview of what it feels like to work with Salesforce Essentials and Squaretalk.
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