Compare Scorebuddy vs. SafeSoft Solutions

If you’re having a difficult time selecting the best Customer Support Software product for your circumstances, it’s a good idea to compare the available software and find out which one offers more benefits. For instance, here you can examine SafeSoft Solutions (overall score: 7.2; user rating: 100%) vs. Scorebuddy (overall score: 7.3; user rating: 100%) for their overall performance. It's also possible to see which one provides more tools that you need or which has better pricing plans for your current budget constraints. Having a clear table to evaluate their features will significantly increase the possibility of finding the appropriate product for your company. Take a closer look at other aspects of the software like ease-of-use, flexibility, scalability, and pricing terms. We realize that not all companies have enough time to scrutinize dozens of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Samanage, Freshdesk.
Product

Scorebuddy

VS

SafeSoft Solutions

VS

Scorebuddy screenshot SafeSoft Solutions screenshot
Pricing Page

Score

Our Score

7.3 ?

Our Score

7.2 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Pricing

Pricing

£99

by quote

Price Scheme

Price Scheme

Monthly payment Quote-based
Complete Review

Complete Review

Product Info

Product Info

Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
Set up an inbound call center hub, an outbound phone marketing platform, or a fusion of both without the hassles of an actual call center.
Useful Links
Company Email

Company Email

info@scorebuddy.co.uk sales@safesoftsolutions.com
Integrations

Integrations

All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.

SafeSoft Solutions supports integrations with the following business systems and applications:

  • Salesforce Sales Cloud
Popular Customers

Popular Customers

Allianz, DHL Express, Ryan Air, The Money Shop AllState Insurance, First Nation Financial, Soltech Business Solutions
Contact Address

Contact Address

11 Kingfisher Court, Hambridge Road, Newbury, Berkshire RG14 5SJ 20950 Warner Center Lane
Building A
Woodland Hills, CA 91367
Pricing Page

Pricing Page

Learn more about Scorebuddy pricing Learn more about SafeSoft Solutions pricing
Cost Details

Cost Details

Scorebuddy offers three plans and a 30-day free trial on all accounts:

Scorebuddy: £99 monthly

  • Core feature set
  • 25 staff
  • 1 GB storage

Scorebuddy Pro: £269 monthly

  • Core feature set
  • 100 staff
  • 5 GB storage

Scorebuddy Enterprise: Price information on application

  • Unlimited staff
  • Unlimited storage

Pricing available by quote only. Contact SafeSoft Solutions directly for more pricing information.

Features

Features

Scorebuddy FEATURES

  • Agent dashboard
  • Customer service monitoring
  • Customizable reports
  • Customizable scorecards
  • Multi-channel monitoring
  • Performance scoring
  • Quality score analytics
  • Quality score reports
  • Quality scorecard designer
  • Quality scorecard builder
  • Root-cause analysis
  • Scoring calibration
  • Self-scoring
  • Supervisor dashboard

SafeSoft Solutions FEATURES

Inbound
  • Hosted IVR
  • ACD Intelligent Routing
  • CTI Screen Pop
  • Toll-Free Numbers
  • Local Numbers
  • Voicemail
Outbound
  • Predictive Dialing
  • Preview Dialing
  • Voice Broadcasting
  • Custom Lead Recycling
  • Lead Scrubbing
  • Campaign Quotas
Blended
  • Built-in CRM
  • Custom Reporting
  • Branch Scripting
  • Embedded Web-form
  • Call-time Rules
  • Campaign Hot Keys
Analysis and Reporting
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Campaign History Databasing
  • Contact History Databasing
  • Customized Reports
  • Real Time Reporting
  • Reporting Data Exports
Contact Phone

Contact Phone

+44 (0) 203 5140415 +1 818-436-3600
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Languages

Languages

English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East English
OS Supported

OS Supported

Windows
iPhone/iPad
Mac
Web-based
Windows
Mac
Customer Support

Customer Support

Phone
Ticket
Phone
Ticket
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as essential as features and user support level are pricing plans given by SafeSoft Solutions and Scorebuddy. Although pricing should not be the only factor it’s surely a significant thing to think about. You should look for a flexible pricing package that can be adjusted to your business size and painlessly scaled up every time your team develops. Make sure you don’t choose packages that include extra functionalities that you won’t find useful and always make an effort to get in touch with the vendor directly because big companies can usually count on discounts. You should also try out a free trial or demo of each product to spend at least some time working with it. It’s a valuable experience that doesn’t need you to invest any money and provides you with a solid overview of what it’s like to work with SafeSoft Solutions and Scorebuddy.