Freshservice
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- REST API
- Support for all major languages
- Detection, diagnosis and debugging
- Smart error grouping
- Tracking of code deployments
- RQL (Rollbar Query Language)
- Custom log messages
- 2048-bit SSL, Two factor authentication
- Email and services notification
- Automatic grouping by root cause
- Customizable grouping rules
- JavaScript Source Maps
- On-premises deployment
- Engineer-level support
- Full-text searching
- dSYM and Proguard support
Pricing Info
Pricing Info
Rollbar offers five SMB and enterprise pricing packages to choose from, depending on the number of events and data retention you are interested to obtain. All plans include:
- Unlimited projects, users and deployments
- Realtime Slack, PagerDuty and Slack alerts
- JIRA, Trello and more issue tracking
- 2048-bit SSL, two factor encryption and Single Sign-On
- Robust REST API
- Customizable error grouping and rate limits
- Linking of stack traces to Github, Gitlab and Bitbucket repos
Here are the details:
Free – For prototypes and personal projects
- 5,000 Rollbar events/month
- 30-days data retention
BOOTSTRAP – $49/month (for small teams)
- 100,000 Rolllbar events/month
- 180-days data retention
Startup – $149/month
- 500,000 Rollbar events/month
- 180-days data retention
Growth – $299/month (for medium to large teams)
- 1,500,000 rollbar events/month
- 180-days data retention
Premium – $599/month (for large teams)
- 4,000,000 Rollbar events/month
- 180-days data retention
Integrations
Integrations
Rollbar offers REST API for developers to connect it to a variety of third-party apps and systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Lumosity, Circleci, Twitch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Easy to setup comprehensive solution for tracking errors and broken code in web and mobile apps with a robust REST API for even better integration.
Company Email
team@rollbar.com
Contact No.
Company's Address
221 Main St., Suite 780
San Francisco, CA 94105
USA
Rollbar Comparisons
Popular Rollbar Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Basic Ticketing
- Self Service Portal
- Knowledge Base
- Intelligent Automation Tools
- CMDB
- SLA Management
- Scheduler
- Agent Collision
- Service Catalog
- Contract Management
- Asset Reporting
- Basic Reporting
- Advanced Reporting
- Enterprise Reporting
- Portal Customization
- Widgets
- MSP Plugin
- Unlimited Mailboxes
- Custom Mailbox
- Domain Mapping
- IP Whitelisting
- Time Tracking
- Announcements
- Satisfaction Surveys
- Incident Management
- Problem Management
- Change Management
- Release Management
- Multiple Portal Languages
- Multiple SLA Policies
- Multiple Business Hours
- Customizable Agent Roles
- Priority Matrix
- Round Robin
- 1 Free Custom SSL
- Integrated Game Mechanics
Pricing Info
Freshservice offers four plans for modern enterprises. It has a 21-day free trial where you access all its features. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Starter – $19/agent/month, billed annually ($29/agent/month)
- 1,000 orchestration transactions per month per account
- Incident management
- Knowledge base
- Self-service portal
- SLA management
- Workflow automator
- Orchestration
- Access controls starter
- Analytics starter
- Multiple portal languages
- Custom SSL
- Marketplace apps
- Mobile apps
Growth – $49/agent/month, billed annually ($59/agent/month)
- 2,000 orchestration transactions per month per account
- Service catalog
- Asset management (100 free assets)
- Purchase order management
- Employee onboarding
- Portal customization
- MSP mode
- Multiple SLAs
- Business rules
- Approval workflows
- Business hours
Pro – $99/agent/month, billed annually ($119/agent/month)
- 5,000 orchestration transactions per month per account
- Problem management
- Change management
- Release management
- Project management
- Software license management
- Contract management
- Alert management
- Analytics pro
- Access controls pro
- Team dashboards
- IP range restrictions
Enterprise – By quote
- 20,000 orchestration transactions per month per account
- Sandbox
- Audit logs
- HIPAA Compliance
- Dedicated customer success manager
- Freddy Virtual Agent on MS Teams with 2,000 suggestions per month per account (Beta)
- Freddy Agent Assist (Beta)
Integrations
Native Integrations
- Salesforce
- Sugar CRM
- Capsule
- FreshBooks
- Atlassian Jira
- Harvest
- Google Apps
- Google Calendar
- Google Analytics
- Google Contacts
- Gmail Gadgets
- Google Hangouts
- Google Drive
- LogMeIn Rescue
- HelpOnClick
- iContact
- Zoho CRM
- Snap Engage
- Nimble
- Shopify
- FetchFlow
- Knowlarity
- MailChimp
- Campaign Monitor
- Highrise
- Olark
- Constant Contact
- WorkFlowMax
- SurveyMonkey
- Dropbox
- Screenr
- PivotalTracker
- Zapier
- Batchbook
- Amazon Web Services
- Bomgar
- Box
Third party Integrations
- Userlike
- Magento
- Woo Themes
- OneSky
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American National Bank, Battery Giant, Rubik
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Company Email
support@freshservice.com
Contact No.
Company's Address
311 California St.
San Francisco, CA, 94104
USA
Freshservice Comparisons
Popular Freshservice Alternatives
When you pick a software that you think will work best for your company you shouldn’t only pay attention to what reviewers have to say about it. Quite frequently individual experience with the product may be different, depending on specific goals and work processes. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each app to give you a quick impression of how real users of Rollbar and Freshservice estimate their experience with the software. Our algorithm is based on complex analysis of product mentions on other websites, social media as well as blogs, so you are going to obtain a complete and reliable overview of what other users think about each service. In this case Rollbar has a total satisfaction rating at 97% while for Freshservice 97% of users express they had an enjoyable experience with it.
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