What is better RingCentral Engage Digital or UseResponse? If you’re getting a hard time selecting the best Customer Support Software product for your situation, try to do a comparison of the available software and find out which service offers more benefits. In particular, here you can compare RingCentral Engage Digital (overall score: 8.8; user rating: N/A%) vs. UseResponse (overall score: 8.8; user rating: 100%) for their overall performance.
You can also see which one provides more tools that you need or which has more flexible pricing plans for your current budget constraints. Having a clear table to compare their features will significantly boost the odds of obtaining the appropriate product for your company. Take a closer look at other factors of the software like ease-of-use, flexibility, scalability, and pricing options.
In case you you need to quickly identify the best Customer Support Software according to our review team we advise you examine one of these products: Freshdesk, Freshdesk Omni, Zendesk.
The pricing information of RingCentral Engage Digital is only available on a quote request. It is best to contact the vendor directly for specific package info.
RingCentral Engage Digital is an open platform. This means you can integrate with almost any third-party software or service and you may develop your own connector. Its native integrations include digital communication channels (email, chat, mobile, social media, and forums) other platforms such as, but not limited to:
Connectors with digital communication channels
Facebook
Facebook Messenger
Twitter
Instagram
Youtube
Google+
RingCentral Engage Chat
RingCentral Engage Mobile
WeChat
Viber
SMS
RingCentral Engage Communities
Lithium
RightNow Community
Tapatalk
Bazaarvoice
InSided
WordPress
RingCentral Engage Mail
Chatbots
Recast AI
IBM Watson
BotFuel
BotMind
Inbenta
Arabot
CRM
SalesForce
Microsoft Dynamics
SAP
Oracle
BI
Synthesio
Viavoo
TalkWalker
Call Solutions
Genesys
Avaya
CISCO
Helpdesk
Service Now
Freshservice
Jira Service Desk
BPM
Kissflow
Pega
Pipefy
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AXA, Sephora, Allianz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unified, omnichannel digital management platform for multiple customer support channels.
Every time you compare different Customer Support Software solutions you shouldn’t just analyze their features list and provided pricing plans. Consider that the software should be adjusted to your requirements and company so the more flexible their offer the better. Check what platforms are supported by RingCentral Engage Digital and UseResponse and ensure you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, as this may be a key element for many firms.
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