RingCentral Engage Digital
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Omni-Digital Platform
- Open API
- Digital Identification Module
- ICE (RingCentral Engage’s Proprietary Machine Learning Engine)
- Filter Messages
- Route Messages to Qualified Agents
- Automated Qualification of Messages
- Anti-Spam Filter
- Define Rules and Criteria
- Dedicated Agent Workspace
- Queue Management
- SLA (Service Level Agreement)
- Response Time Indication
- Automated Message Forwarding
- Escalation Rules
- Desktop Notifications
- Customer Digital Profile
- Conversation History
- One-Click Customer Record Access
- Automatic Responses
- Reply Assistant
- Knowledge Base
- Spell Checker
- Validation Response Rules
- Real-Time Agent Activity Tracking
- Live Conversations
- KPIs (Key Performance Indicators)
- Automated Questionnaires
Pricing Info
Pricing Info
The pricing information of RingCentral Engage Digital is only available on a quote request. It is best to contact the vendor directly for specific package info.
Integrations
Integrations
RingCentral Engage Digital is an open platform. This means you can integrate with almost any third-party software or service and you may develop your own connector. Its native integrations include digital communication channels (email, chat, mobile, social media, and forums) other platforms such as, but not limited to:
Connectors with digital communication channels
- Facebook Messenger
- Youtube
- Google+
- RingCentral Engage Chat
- RingCentral Engage Mobile
- Viber
- SMS
- RingCentral Engage Communities
- Lithium
- RightNow Community
- Tapatalk
- Bazaarvoice
- InSided
- WordPress
- RingCentral Engage Mail
Chatbots
- Recast AI
- IBM Watson
- BotFuel
- BotMind
- Inbenta
- Arabot
CRM
- SalesForce
- Microsoft Dynamics
- SAP
- Oracle
BI
- Synthesio
- Viavoo
- TalkWalker
Call Solutions
- Genesys
- Avaya
- CISCO
Helpdesk
- Service Now
- Freshservice
- Jira Service Desk
BPM
- Kissflow
- Pega
- Pipefy
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AXA, Sephora, Allianz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unified, omnichannel digital management platform for multiple customer support channels.
Company Email
Contact No.
Company's Address
RingCentral
20 Davis Dr
Belmont, CA
United States
RingCentral Engage Digital Comparisons
Popular RingCentral Engage Digital Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Visitor Identification
- User Overview
- File Sharing
- Video Uploading
- Live Chat
- Unfurling Links
- Centralized Database
- Injecting Visitor Attributes to Messages
- Adblocker Whitelisting Widget
- Automated Interactions
- Scheduling
- Dedicated Messaging
- Automated Redirection of Clients
- Performance Analytics
- Pre-Chat Questions
- Text Formatting
- Editing/Deleting Sent Text
- Canned Responses
- Auto-Cleaning
- Mobile-Responsive Widget
- Offline Mode
- Notifications
- Dedicated Channels for all Conversations
- Widget Customization
- Inquiries
- Page Selection
- Chart Backup
- Emoticons & Simple Command
- Easy Integration
- Multilingual support
- Set up a bot for your company
- Screenshots
- Chat background
- Block a spam bot or a visitor
- Define a max number of “concurrent chats” for each of your team member
- Export chat transcripts
- Display your role during the conversation
- Know your lead/customer’s path in real time
- Customize a notification sound on your lead/customer’s end
- Make your chats emotional with GIFs
- Select from docked/undocked web browser live-chat
Pricing Info
Slaask offers three different payment plans:
Starter – $16.94/month
- Unlimited Team Members
- Full Customization
- Automatic Chat Dispatching
- Real-Time Visitor Tracking
- Elemental Analytics
- SLA
- 1 Widget and 1 Trigger
- Live Chat Support
- Slaask’s Branding
- 60 Unique Communications
Growth – $49.94
- Everything in Starter
- Automated User Identification
- 5 Widgets & 5 Triggers
- Full Analytics (with KPI)
- Automated Team Member Presence
- Minimal Slaask Branding (Your branding is emphasized)
- 24/5 Priority Support
- 300 Unique Conversations per month
Premium – $124.94
- Everything in Growth
- Unlimited Widgets
- Unlimited Sub-Teams
- Full White-Labeling
- 99.99% Up-Time Guaranteed
- Avatars For Your Company’s Image
- 24/5 Worldwide Premium Support
- 1500 Unique Conversations per month
All prices are annual subscription prices. The company offers a free trial for every plan.
Integrations
Slaask integrates with the following systems and applications:
- Slack
- Zendesk
- Salesforce
- Microsoft Dynamics Crm
- Hubspot
- Insightly
- Infusionsoft
- Oracle Crm On Demand
- Sap
- Sugarcrm
- Kayako
- OsTicket
- OTRS
- HESK
- Simple Ticket
- Spiceworks
- Request Tracker
- Freshdesk
- eTicket
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvard Medical School, SIGFOX, United Nations, Universite Paris
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Slaask is a customer service app for all Slack users, it enables you to chat with your leads and customers in real time, and directly from Slack.
Company Email
Company's Address
2443 Fillmore St, # 380-7996
94115 San Francisco
USA
Slaask Comparisons
Popular Slaask Alternatives
You shouldn’t expect only a wide set of features and adjustable pricing from a reliable Customer Support Software. Almost as essential as core features is a trustworthy customer support. You want to ensure that when you have any questions about RingCentral Engage Digital or Slaask, or you struggle with some problems, or perhaps you’ll need to ask for a specific update or functionality useful to your company you can count on a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are available. What is more, it’s a big plus if you are able to enjoy personal training or at the very least a knowledge base you can use.
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