Rescue by LogMeIn

NOAWARDS
YET
Pricing:
Starting from $1299
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Technician Tools
- Multi-platform remote control
- Rescue Lens
- Instant chat
- Communication tools
- Drag and drop file transfer
- Integrated content portal
- Log-In as administrator
- Mobile device configuration
- Multi-monitor navigation
- Multi-session handling
- Reboot and reconnect
- Remote diagnostics
- Rescue desktop app
- Support session history
- Technician screen sharing
- Top smartphone & tablet support
- Unattended access
- Web-based Technician Console
Collaboration Tools
- Internal technician collaboration
- External technician collaboration
- Session transfer
Tools for Managers
- Technician and administrator management
- Administration Center
- Centralized scripts
- Customer surveys
- Predefined support channels
- Support session history
- Support session recording
- Technician and customer satisfaction reporting
- Technician monitoring
- Technician screen sharing
- “Working hours” scheduling
Customization
- Calling card desktop icon
- Code web page integration
- Custom chat window
- Custom support channels
- Customized instant chat
- Estimated waiting time
- Windows mobile branding
Pricing Info
Pricing Info
Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.
- Basic Rescue Plan: ($1,299/year)
- Rescue + Mobile Support: ($1,799/year)
Integrations
Integrations
Rescue by LogMeIn supports integrations with the following business systems and applications:
- Salesforce.com
- ServiceNow
- ConnectWise
- BoldChat
- Zendesk
- Autotask
- FreshDesk
- BMC Software
- Spiceworks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fuji Xerox, Symantec, Geek Squad, Telenor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
Company Email
Contact No.
Company's Address
320 Summer Street
Boston, MA 02210
Rescue by LogMeIn Comparisons
Popular Rescue by LogMeIn Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- PDF Guides
- Video Tutorials
- Ticket Support
- Live Support
- Community
- FAQ
- Knowledgebase
- Troubleshooting
- News
- Events
- Feedback
- Category
- Tickets
- Content
- Article Management
- FAQ Management
- Tutorial Management
- Forum
- Live Chat
Pricing Info
AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.
Integrations
No information available.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A popular PHP Ajax web-hosted help desk service that offers businesses with support capabilities that do not disrupt workflows.
Company Email
info@ajsquare.com
Contact No.
Company's Address
The Lords Garden,
1-12, Villacheri Main Road, Villacheri
Madurai 625006
TamilNadu, India
AJ Help Desk Comparisons
Popular AJ Help Desk Alternatives
If you continue having doubts about which product will perform best for your business it may be a sound idea to analyze each service’s social metrics. Such metrics are frequently a sign of how popular every software is and how extensive is its online presence. For instance, in case of Facebook Rescue by LogMeIn has 88526 likes on their official page while AJ Help Desk profile is liked by 103 users.
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