NICE inContact CXone
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customer Onboarding
- Customer 360
- Playbooks
- Health Scores
- Automated Alerts
- Segments
- NPS Surveys
- Reporting & Analytics
Pricing Info
Pricing Info
Reptrics offers three enterprise pricing solutions suited to different scales of customer success teams. You can contact the vendor for a live demo.
Standard – $499/month
- Up to 3 Team Members
- 100 Accounts to Manage
- 100 NPS/CSAT Surveys
- 2 Integrations
- Segments & Playbooks
- Health Scores
Professional – $999/month
- All the benefits of Standard +
- Up to 8 Team Members
- 500 Accounts to Manage
- 500 NPS/CSAT Surveys
- Unlimited Integrations
- Team Dashboards
- Managed Onboarding
Enterprise – By quote
- All the benefits of Professional +
- Unlimited Team Members
- Unlimited Accounts
- Unlimited Surveys
- Custom Metrics
- Enterprise Management
- Single Sign On
Integrations
Integrations
Reptrics integrates with various popular apps such as:
- Gmail
- Zapier
- Slack
- Zendesk Support
- HubSpot
- Stripe
- Zoho CRM
- Salesforce
- Jira Service Management
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, NetApp, Varonis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Reptrics is a comprehensive customer success solution that helps B2B SaaS businesses boost customer retention and growth.
Company Email
Company's Address
Reptrics, Inc.,
500 E Kennedy Blvd, Tampa, Florida 33602,
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Optimized Voice as a Service (Vaas)
- Interaction Channels
- Interaction Analytics
- Automatic Call Distribution
- Workforce Intelligence
- AI chatbots
- Real-time Reporting and Dashboards
- Extensive customer satisfaction surveys
- Intelligent Workforce Management
- Quality Management and Analytics
- Performance Management
- Call Recording
- Automatic Call Distribution
- Interactive Voice Response
- Predictive Dialer
Pricing Info
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
Integrations
NICE inContact has pre-built integrations with CRM applications like:
- Salesforce
- SAP
- Oracle Service Cloud
- Microsoft Dynamics
- Zendesk
- NetSuite
- ServiceNow
- Bullhorn
- SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Company Email
info@NICEinContact.com
Contact No.
Company's Address
NICE inContact
75 W. Towne Ridge Parkway, Tower 1
Sandy, UT 84070
USA
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Every time you choose a software that you are sure will work best for your business you shouldn’t only pay attention to what professionals have to say about it. Quite frequently individual experience with the software will vary, depending on specific goals and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for every service to give you an immediate impression of how real users of Reptrics and NICE inContact CXone rate their experience with the app. Our system is based on detailed analysis of product mentions on other sites, social media and blogs, so you will obtain a full and credible overview of what other customers think about each app. In this case Reptrics has a total satisfaction rating at 96% while for NICE inContact CXone 91% of users claim they had a positive experience with it.
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