What is better Reptrics or NICE inContact CXone? We are here to streamline the whole process of assessing Customer Experience Management Software products for you. For instance, on this page you can look at the overall performance of Reptrics (8.0) and compare it with the overall performance of NICE inContact CXone (8.8). You can also match their overall user satisfaction rating: Reptrics (96%) vs. NICE inContact CXone (91%).
What’s more, research their functions in detail to find out which product can better deal with your company’s requirements. In general, any B2B software must let you to quickly see the big picture, all the while giving you quick access to the details.
We are aware that not all people have the time to scrutinize a wide range of various solutions, so we created a list of suggestions that you may find useful. Our top selections for the Customer Experience Management Software category are: Alchemer, Smartlook, Zendesk.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Every time you choose a software that you are sure will work best for your business you shouldn’t only pay attention to what professionals have to say about it. Quite frequently individual experience with the software will vary, depending on specific goals and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for every service to give you an immediate impression of how real users of Reptrics and NICE inContact CXone rate their experience with the app. Our system is based on detailed analysis of product mentions on other sites, social media and blogs, so you will obtain a full and credible overview of what other customers think about each app. In this case Reptrics has a total satisfaction rating at 96% while for NICE inContact CXone 91% of users claim they had a positive experience with it.
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