What is better Reamaze or JitBit HelpDesk? Selecting the best Help Desk Software for your company is not that easy with various features, options, and terms to choose from. However, depending on our review directory will help you to streamline the necessary steps by reading all main software in one place.
For example, you can compare Reamaze and JitBit HelpDesk for their features and overall scores, in this case, 8.3 and 9.2, respectively. Likewise, you can compare which product has higher general user satisfaction rating: 89% (Reamaze) and 100% (JitBit HelpDesk) to find out which one is the better option for your company. Don’t just pick the solution with the lowest price, but the one that has the best value.
We did our best to review all popular products that you can find on the market, but among them these three caught our special attention: .
JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades. On-Premise HelpDesk Ticketing System Pricing:Small – $1699
Supports Up to 10 Agents
Free Upgrades Within 1 Year
Perpetual License
Company – $3499
Supports Up to 20 Agents
Free Upgrades Within 1 Year
Perpetual License
Native iOS and Android Applications
API, SAML
Enterprise – $4999
Supports an Unlimited Number of Agents
Free Upgrades Within 1 Year
Perpetual License
Native iOS and Android Applications
API, SAML
Source Codes
GIT-Access to Latest Code Updates
Expedited Support
SaaS Help Desk PricingFreelancer – $29/month (billed monthly) or $24.92/month (billed annually)
Supports 1 Agent
500MB Storage Space
Upgrade/Downgrade Anytime
Startup – $69/month (billed monthly) or $59.25/month (billed annually)
Supports Up to 4 Agents
1GB Storage Space
Native iOS and Android Applications
Upgrade/Downgrade Anytime
Company – $129/month (billed monthly) or $108.25/month (billed annually)
Supports Up to 7 Agents
5GB Storage Space
Native iOS and Android Applications
Personal Domain
Downloadable Backups
Upgrade/Downgrade Anytime
Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)
JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:
JIRA
Outlook
Exchange
Dropbox
Slack
Github
Hipchat
Bitbucket
Zapier
Google Drive
Azure Active Dirctory
Trello
Harvest
Asana
Wordpress
Visual Studio Online
Azure DevOps/TFS/Visual Studio Online
Highrise
GitLab
Basecamp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, HP, and ESPN
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.
It may not always be sufficient to just compare Reamaze and JitBit HelpDesk against one another. Even though useful functionalities, pricing plans and user experience are all crucial and should be taken into account when making a final decision, you should also pay attention to the recognition and awards merited by every solution. In many cases a less dominant solution may turn out to be a good choice that was a winner of many industry awards such as our Exceptional Customer Support Award which reveals that in spite of limited market popularity it’s a significant contender to the products that rule the market.
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