Bria

NOAWARDS
YET
Pricing:
Starting from $8.08
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Over 200 metrics for calls, traffic, sessions.
- Embedded Softphones based on JsSIP.
- Configurable Wallboard
- Support up to 100 agents, unlimited queues and campaigns.
- Compatibility with any Asterisk version and configuration.
- Compatibility with Elastix and FreePBX.
- Localization in multiple languages (21 at the moment).
- Agent Panel
- Single and multiple reporting for queues/campaigns.
- Weekly activity breakdown in days or hours.
- Business targets measurement against SLAs.
- Staff performance analysis on Automatic Call Distribution / non-ACD activities.
- Customizable Question and Answer forms for live call grading.
- Complete performance reports by agent and by queue.
- Exportable reporting data to MS Excel, CVS, XML, PDF.
- Detailed real-time activity reporting with definable alarms.
- Multiple Customizable Real-time Wallboard mode.
- Agent screens via VNC screen-sharing server.
- Restricted Visitor mode for external inspection.
- Add/remove agents function directly from Administrator screen.
- Create automation using Json API
Pricing Info
Pricing Info
QueueMetrics-Live offers a flexible enterprise pricing option. Contact them for more details.
QueueMetrics-Live – $8.08/agent/month
- Minimum number of agents and duration are implemented.
Integrations
Integrations
QueueMetrics-Live integrates with the following business systems and applications:
- Asterisk PBX
- Wombat Dialer
- CRMs
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aramex International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities.
Company Email
support@queuemetrics-live.com
Contact No.
Company's Address
Loway
Via Laveggio 3
6855 Stabio
Switzerland
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- SIP-based VoIP
- Salesforce Integration
- Microsoft Outlook Integration
- CRM Integration
- Third-Party Integrations via Bria API
- HD Voice and Video Calling
- HD Voice and Conference Calls
- Send and Receive HD Videos
- Instant Messaging
- Company Chat Rooms
- Set Presence Status
- Screen Sharing
- Schedule Private Virtual Meeting Rooms
- Contact Management
- Branding Options
- Contact-Centered User Interface
Pricing Info
Your company or team can purchase the VoIP softphone at a price of $49 per license/unit. Contact Bria for more product details and additional enterprise pricing information.
Integrations
Bria integrates with the following business systems and applications:
- Salesforce CRM
- Microsoft Outlook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AVAYA, COMCAST, NOKIA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A SIP-based VoIP software solution for service providers, enterprises, businesses, and Original Equipment Manufacturers (OEM); highlighting its powerful integrations.
Company Email
corporate@counterpath.com
Contact No.
Company's Address
Suite 300, One Bentall Centre
505 Burrard Street, Box 95
Vancouver, BC V7X 1M3
Canada
Bria Comparisons
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You don’t want exclusively a wide array of features and scalable pricing plans from a reliable Communications Software. Almost as essential as main features is a quality customer support. You want to guarantee that in a situation where you have any questions about QueueMetrics-Live or Bria, or you run into a problem, or perhaps you’ll need to request a specific update or feature beneficial to your team you can rely on a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are offered. What is more, it’s a significant advantage if you are able to enjoy personal training or at the very least an FAQ you can use.
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