What is better Qminder or NICE inContact CXone? The perfect Customer Experience Management Software is a solution that can handle your company’s specific needs. It’s easy to find which choice works really with your enterprise if you examine numerous products before you decide which one is the best.
For instance, Qminder and NICE inContact CXone are scored at 8.0 and 8.8, respectively, for total quality and performance. Similarly, Qminder and NICE inContact CXone have a user satisfaction rating of 100% and 91%, respectively, which suggests the general feedback they get from customers. Even better, talk to a regular client of the software and ask for their feedback concerning the software in question.
In the event you have to quickly identify the more reliable Customer Experience Management Software according to our experts we advise you check out the following services: Zendesk, Alchemer, Smartlook.
Qminder offers a public API and web hooks. This means that Qminder can easily be connected to a large variety of other systems and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tele2, Tavex, Sprint, Ravensbourne College
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Qminder is a cloud-based queue management system. It helps retail locations manage their sales floor, and enables customers to shop instead of waiting in a line.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
No Customer Experience Management Software will be perfect enough to cover all the requirements of a company. Though key features of Qminder and NICE inContact CXone are important you should also thoroughly study the integrations offered by each service. In many cases you will already be working with other types of SaaS software in your company and it’s definitely wiser to go with solutions that integrate well with each other. That way you will be able to guarantee a smooth transfer of information between your teams and services, which can really reduce time wasted on migrating between one service and the other.
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