What is better Pulsedesk or CloudTalk? We are here to improve the cumbersome process of reviewing Customer Support Software products for you. For example, on this page you can look at the overall performance of Pulsedesk (8.9) and compare it with the overall performance of CloudTalk (8.5). You can also match their overall user satisfaction rating: Pulsedesk (98%) vs. CloudTalk (100%).
Furthermore, research their capabilities thoroughly to see which product can better deal with your company’s needs. In general, any B2B software must let you to comfortably view the big picture, at the same time giving you easy access to the details.
If you have to quickly decide on the top Customer Support Software according to our review team we recommend you try out one of these solutions: Freshdesk, Freshdesk Omni, Zendesk.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
If you research different Customer Support Software apps you shouldn’t only explore their list of features and provided pricing packages. Consider that the product must be matching your standards and business so the more flexible their offer the better. Check which systems are supported by Pulsedesk and CloudTalk and ensure you will get mobile support for whichever devices you work on in your company. You should also examine which languages and countries are supported, because this might be a deal breaker for many companies.
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