What is better Pointel Dynamic Contact Center Manager or AVOXI Genius? If you wish to get a quick way to learn which Customer Support Software product is better, our unique system gives Pointel Dynamic Contact Center Manager a score of 8.0 and AVOXI Genius a score of 9.0 for general quality and performance. In addition, Pointel Dynamic Contact Center Manager is rated at N/A%, while AVOXI Genius is rated 97% for their user satisfaction level.
You can also examine their product details, such as features, tools, options, plans, prices, and many more. Check if the software allows you to customize a few of its processes to guarantee it fits your own business processes.
Those of you who are pressed for time or could use a Call Center Software advice from our experts might want to take a look at these top choices for this year: JustCall, Zendesk, Freshdesk Contact Center.
Dynamic Contact Center Manager SMB and enterprise pricing details are available only upon request. You can contact the vendor for a tailored pricing information.
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
Salesforce
Microsoft Dynamics
Zoho CRM
CRM solutions
Two-Way Data Synchronization
APIs and SDKs
Reporting API
Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
When you research different Customer Support Software products you shouldn’t simply explore their list of features and provided pricing packages. Pay attention to the fact that the solution must be adjusted to your work processes and company so the more flexible their offer the better. Check what OSes are supported by Pointel Dynamic Contact Center Manager and AVOXI Genius and ensure you will get mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and countries are supported, as this may be a critical factor for many firms.
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