What is better PhoneWagon or CloudTalk? With a wide range of functions, pricing, details, and more to evaluate, choosing the best Customer Support Software for your firm is challenging. But making use of our system, it's easy to match the features of PhoneWagon and CloudTalk together with their general SmartScore, respectively as: 8.0 and 8.5 for overall score and N/A% and 100% for user satisfaction.
You can also assess them feature by feature check out which software is a more effective fit for your company. Keep in mind to ask for a free trial first prior to opting in for a plan to see how the program performs in real scenarios.
If you want to quickly decide on the best Call Center Software according to our experts we recommend you examine these services: Freshdesk Contact Center, JustCall, Zendesk.
PhoneWagon is an easy-to-use call tracking software that helps businesses improve their marketing spend by placing unique local phone numbers on their marketing campaigns.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
In case you continue having doubts about which product will be best for your company it may be a good idea to take a look at each service’s social metrics. These metrics are usually a way to see how popular each product is and how wide is its online presence. For instance PhoneWagon Twitter account has currently 30 followers. At the same time CloudTalk Twitter is followed by 14 users.
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