What is better phone.systems or Medallia? If you need a reliable Customer Support Software product for your organization you should make time to examine different options. It doesn’t have to be complex, and can be as quick as matching their traits in a table like the one below. You will also get a brief idea how each product functions. For instance, on this page you can see phone.systems’s overall score of 7.5 and compare it against Medallia’s score of 6.8; or phone.systems’s user satisfaction level at 100% versus Medallia’s 98% satisfaction score.
The assessment will help you identify the strengths and weaknesses of each software, and choose which one suits you requirements better. Beyond the robust features, the software that’s simple to grasp and use is always the better product.
We did our best to prepare reviews of all popular Business Phone Systems solutions that you can find out there, but among them these three deserved our special attention: RingCentral, Comcast Business VoiceEdge®, Axon Virtual PBX.
Alongside its free edition, phone.systems offers several SMB and enterprise pricing plans for all users to choose from. The plans are available through a monthly or annual subscription, and the pricing varies based on the edition you’re going to purchase and the features you want to include.
In addition, If your organization is a service provider, please contact the company and ask for a custom quote. Meanwhile, here are the details for phone.systems’ SMB and enterprise pricing plans:
An advanced, flexible, and scalable cloud-based telephony solution that permits organizations and companies to apply various strategies for routing calls automtically, create virtual conference rooms, and access other powerful features that help them increase business efficiency, connect workers and customers across global locations, and remove the barriers associated with the traditional phone system.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
All the data, facts and statistics that we presented in this comparison were collected from official vendor pages, promotional resources available online, actual experience from real users as well as our individual everyday use of every solution by a professional reviewer. We do our best to extensively examine each app, therefore we not only study it on our own, but we also correlate our findings with opinions of other people from the B2B community.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
