What is better Passageways OnSemble or Wix Answers? A great way to find the right Help Desk Software product for your organization is to evaluate the solutions against each other. Here you can compare Passageways OnSemble and Wix Answers and see their capabilities compared contrastively to help you decide on which one is the superior product.
Also, you can review their overall ratings, including: overall score (Passageways OnSemble: 6.9 vs. Wix Answers: 8.9) and user satisfaction (Passageways OnSemble: N/A% vs. Wix Answers: 100%). Analyze their differences and similarities and see which one outperforms the other. Likewise, anticipate the state of what your business will be in years to come; will your business outgrow the app in the next couple of years?
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Passageways OnSemble’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Almost as crucial as useful features and customer support level are pricing plans offered by Passageways OnSemble and Wix Answers. Although price should not be a deciding factor it’s without a doubt an important thing to think about. You should count on a flexible pricing plan that can be matched with your company size and effortlessly scaled up if your team grows. You should be certain you don’t select packages that include advanced features that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can usually count on discounts. You should also try out a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to spend any money and gives you a solid overview of what it feels like to work with Passageways OnSemble and Wix Answers.
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