What is better OneDesk or LiveHelpNow? Getting the perfect Help Desk Software product is all about comparing various solutions and determining the top application for your specific needs. Our unique system gives you a brief look at the general rating of OneDesk and LiveHelpNow. For total quality and performance, OneDesk scored 8.2, while LiveHelpNow scored 7.3. On the other hand, for user satisfaction, OneDesk earned 99%, while LiveHelpNow earned N/A%.
Below you can also check their features, terms, plans, etc. to see which program will be more appropriate for your needs. An important aspect to assess is if the application allows you to enable and disable permissions on different types of users to secure any critical company data.
Those of you who want to save some time or want a Help Desk Software suggestion from our experts might want to take a look at these top choices for this year: Salesforce Service Cloud, Zendesk, Freshdesk.
Out of the box, LiveHelpNow integrates with the following applications:
Google Analytics and Adwords
Join.me Cobrowsing
SalesForce CRM
Twitter
Webhooks
MailChimp
HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
Both OneDesk and LiveHelpNow were tested by a group of independent B2B experts who carried out a thorough study of all important aspects of every software. Their total rating was prepared with unique SmartScore model which gives a separate partial score to every factor such as: main features, customer support, mobile device support, security, customer satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only aspect crucial to a company so we make an effort to pay attention to all sides of a solution before coming up with its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
