What is better OneDesk or ConnectWise Control? Today’s firms seek the best Collaboration Software product to remain competitive. On this page we help you with buying the best tool, by allowing you to evaluate OneDesk and ConnectWise Control down to the very details of their individual offers.
It's also possible to check our overall scoring values, which rate the software all round quality and performance. OneDesk got a 8.2 score, while ConnectWise Control has a score of 9.0. Likewise, it is possible to compare their general user satisfaction rating: 99% (OneDesk) against 100% (ConnectWise Control). Bear in mind to choose the solution that best matches your most urgent issues, not the software with a lot of features.
At this time, the top services in our Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t expect just a broad range of features and scalable pricing from a reliable Collaboration Software. Almost as important as core features is a trustworthy customer support. You want to make sure that if you have any questions about OneDesk or ConnectWise Control, or you struggle with some problems, or perhaps you’ll want to ask for a specific change or functionality useful to your company you can trust in a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are offered. Additionally, it’s a big plus if you can profit from individual training or at the very least an FAQ you can use.
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