What is better OneDesk or ConnectWise Control? When you need a reliable Collaboration Software product for your business you must remember to evaluate several solutions. It doesn’t have to be tricky, and can be as quick as matching their functions in a table like the one below. You will also get a good idea how each product works. For instance, on this page you can check OneDesk’s overall score of 8.2 and compare it against ConnectWise Control’s score of 9.0; or OneDesk’s user satisfaction level at 99% versus ConnectWise Control’s 100% satisfaction score.
The comparison can help you identify the good and bad points of each service, and make up your mind on which one suits you requirements better. Beyond the robust features, the software which is simple and intuitive is always the better product.
Our team put a lot of effort to prepare reviews of all popular Help Desk Software services offered out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Salesforce Service Cloud, Zendesk.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, details and reviews that we offered in this table were collated from official vendor pages, promotional resources available online, actual experience from real users as well as our own direct use of each service by an expert. We do our best to thoroughly examine every software, so we not only test it on our own, but we also compare our results with experiences of other people from the B2B community.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
