Odoo vs Salesforce Service Cloud 2025 Comparison

Odoo

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Odoo

List of Features

Website building applications
Sales applications
Operations applications
Productivity applications
Community apps
Odoo Studio
Odoo Cloud Platform
Success Packs
Enterprise app editions

Pricing Info

Odoo provides a flexible pricing program that allows you to pay only for the solutions that you need. Each user costs $6 a month. You can also choose apps from the following domains, with prices ranging from $4 to $24 a month.

Website building applications
Sales applications
Operations applications
Productivity applications

Third-party solutions are also available in Community apps with prices ranging from free and up.

If you need help setting up your workflow, you can take advantage of that Odoo Online Success Pack that provides the following packs and services:

Basic (for Simple Apps) – $1,150 (15% off for new customers)

Dedicated Customer Success Consultant – 25 hours
Project Management
Email and Phone Support
Training and Coaching
Configuration
Data Import Assistance
App Customization (if Odoo Studio is purchased)
Forms, Reports, Workflows customizations
1-year expiration

Standard (for Advanced Apps and Data Import) – $2240 (15% off for new customers)

All features of the Basic Plan
Dedicated Customer Success Consultant – 50 hours
Developments

Custom (for Advanced Apps, Data Import, and Customizations) – $4,000 (15% off for new customers)

All features on Standard Plan
Dedicated Customer Success Consultant – 100 hours

Pro (for Advanced Apps, Data Import, and Customizations) – $8000 (15% off for new customers)

All features on Custom Plan
Dedicated Customer Success Consultant – 200 hours

Learn more about Odoo pricing

Integrations

Odoo

Integrations

Odoo, along with Odoo Studio, provides a framework for developers to create custom applications for specific business requirements. Its open-source model means third-party developers can create their own apps and offer them to other Odoo users. All native apps within the Odoo environment integrate seamlessly with one another. Third-party systems integrate with Odoo using Community apps. There are currently more than 23,000 apps in the Community library, which connect to various programs such as:

WooCommerce
Magento
Office 365

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

WWF, Toyota, Hyundai

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An open-source ERP and CRM solutions with seamless integration between native and third-party apps. This product is highly customizable and it even has features for website building applications. Thanks to its open-source architecture, it can integrate with other business systems like POS systems.

Company Email

info@odoo.com

Contact No.

+1 (650) 691-3277

Company's Address

Odoo
250 Executive Park Blvd
Suite 3400
San Francisco, CA 94134

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Popular Odoo Alternatives

Product Name

Score

Odoo Best Competitors for 2025 9.6

Odoo Best Competitors for 2025 9.0

Odoo Best Competitors for 2025 8.0

Odoo Best Competitors for 2025 6.7

Salesforce Service Cloud

An award given to products our B2B experts find especially valuable for companies

SmartScore™

9.6

User Satisfaction

97%

Pricing:

Starting from $25

Salesforce Service Cloud

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Salesforce Service Cloud

List of Features

Computer Telephony Integration (CTI)
Record types
Lead-contact account management
Files
Salesforce identity
Roles and permissions
Snap-ins for live agent chat
Social customer service pro
Knowledge
Work order management
Service console
Customer community
Chatter
Community starter
Email integration with Outlook
Advanced case management
Customer account portal
Custom page layouts
Standard success Plan
Asset management
Omni-channel supervisor
Field service dispatch
Service contracts and entitlements
Developer Sandbox
Unlimited online training
Activity feed
Developer Pro Sandbox
Topics and recommendations
Data and file storage
Order management
Omni-channel routing
Case auto-assignment
Service analytics app
Social customer service starter pack
Product tracking
Case milestone tracker
Unlimited custom applications
Google Apps integration
Custom profiles
AppExchange app integration
Offline access
Lightning App builder
Case escalation rules and queues
Web services API
Opportunity tracking
Workflow and approval automation
Web and email case capture
Task management
Customizable reports and dashboards
Case email auto-response
Advanced reporting features
Salesforce mobile app
Email templates

Salesforce Service Cloud

Pricing Info

Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.

Essentials – $25/user per month

Chatter
Salesforce mobile app
Files
Topics and recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
1 Service console app per org
Basic omni-channel routing
Omni-channel supervisor
Knowledge (read only)
Knowledge (read-write)
Computer Telephony Integration (CTI)
Phone
Social Customer Service
Live agent chat (limited functionality)
Next best action
Help center
Customizable reports and dashboards
Opportunity tracking
Task management, activity feed
Email integration with Outlook
Google Apps integration
Custom profiles and page layouts
Lightning App builder
AppExchange app integration
Email templates
Data and file storage per user
Limited Lightning flow automation

Professional – $75/user per month

All Essentials plan features except phone, live chat, and help center, plus:
Service orders
Service contracts and entitlements
Work order management
Asset management and product tracking
Unlimited custom applications
Developer Sandbox
2 Roles and permissions per org
3 Record types per object

Available add-ons:

Knowledge (read-write) – $75/user/month
Web services API – $25/user/month
Developer Pro Sandbox

Enterprise – $150/user per month

All Essentials and Professional plan features except phone, plus:
Service console apps
Advanced case management
Advanced reporting features
Offline access
Web services API
Lightning flow automation (unlimited)
Roles and permissions
Record types (per object)
Salesforce identity
Workflow approval

Available add-ons:

Knowledge (read-write) – $75/user/month
Chat (live agent) – $75/user/month
Developer Pro Sandbox
Full Sandbox

Unlimited – $300/user per month

All Enterprise plan features, plus:
Knowledge (read-write)
Chat (live agent)
Developer Pro Sandbox
1 Full Sandbox per org
24/7 Support and configuration services

Learn more about Salesforce Service Cloud pricing

Salesforce Service Cloud

Integrations

Salesforce Service Cloud supports integrations with the following business systems, applications and services:

Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.