What is better NobelBiz OMNI+ or Interactive Intelligence CaaS? It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is more suitable for your business. For overall product quality, NobelBiz OMNI+ received 8.0 points, while Interactive Intelligence CaaS received 7.7 points. Meanwhile, for user satisfaction, NobelBiz OMNI+ scored 100%, while Interactive Intelligence CaaS scored 100%.
Information regarding their characteristics, tools, supported platforms, customer support, and more are available below to give you a more accurate analysis. Don’t forget to get only the tools that you need so as not to waste money for functions which are redundant.
Users who don't have much time or want a Customer Support Software advice from our experts might want to examine these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
NobelBiz offers personalized pricing tailored to your unique business needs and goals. Our pricing plans are custom-designed, considering your specific requirements, team dynamics, and operational demands, ensuring a cost-effective solution that aligns with your contact center’s unique profile.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
All the data, facts and experiences that we offered in this table were taken from official vendor websites, promotional materials available online, real-life experience from real users as well as our individual hands-on use of every solution by an expert. We pay a lot of attention to comprehensively analyze every solution, so we not only test it on our own, but we also correlate our results with views of other people from the SaaS community.
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