What is better NinjaOne (Formerly NinjaRMM) or XenCall? There is a wide range of Customer Support Software products in the market these days. The best way to find out which service fits your needs best is to compare them side by side. As an example, here you can review NinjaOne (Formerly NinjaRMM) and XenCall for their overall score (8.6 vs. 7.9, respectively) or their user satisfaction rating (93% vs. N/A%, respectively).
You can even examine their features and pricing terms as well as other valuable data below. When matching products make sure to analyze their similar functions and mark their disparities to obtain a clearer picture of both deals. Similarly, bear in mind to evaluate non-core features like security, backup, usability, and helpdesk support.
Right now, the most popular products in our IT Service Software category are: LiveAgent, Freshservice, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Every time you choose a software that you think will be an actual asset for your business you shouldn’t simply pay attention to what reviewers have to say about it. Very often individual experience with the software may change, depending on your own preferences and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each solution to give you a reliable overview of how real users of NinjaOne (Formerly NinjaRMM) and XenCall estimate their experience with the solution. Our algorithm is built around detailed analysis of product appearances on other sites, social media and blogs, so you will get a comprehensive and reliable overview of what other people think about every product. In this case NinjaOne (Formerly NinjaRMM) got a total satisfaction rating at 93% while for XenCall N/A% of users claim they had a positive experience with it.
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