What is better NinjaOne (Formerly NinjaRMM) or Silverback by Matrix42? When scouting for the right Mobile Device Management Software - MDM for your firm it is recommended that you assess the characteristics, prices, along with other important information regarding the product and vendor. Here, you can check the parallels and differences between NinjaOne (Formerly NinjaRMM) (overall score at 8.6 and user satisfaction at 93%) and Silverback by Matrix42 (overall score at 7.9 and user satisfaction at N/A%).
It's also possible to look at their unique details, like features, plans, rates, terms, etc. What is more, analyze the terms thoroughly for information on hidden fees, including, setup fees, separate support plan, upgrade fees, disk space fees, and more.
We did our best to prepare reviews of all popular IT Service Software services that you can find out there, but among them these three caught our special attention: LiveAgent, Freshservice, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Silverback by Matrix42 is able to integrate with other enterprise-grade and productivity-related solutions such as Office 365 and Azure Active Directory.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Continental, Universität Wien, Puma
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based, cross-platform, enterprise workstation management application.
No Mobile Device Management Software - MDM will manate to solve all the requirements of a business. Though core functionalities of NinjaOne (Formerly NinjaRMM) and Silverback by Matrix42 are obviously a priority you should also carefully explore the integrations supported by each solution. Quote frequently your team will already be working with various kinds of B2B software in your company and it’s much better to choose services that integrate well with each other. With that approach you will be able to ensure an effortless exchange of information between your teams and apps, which can considerably reduce time devoted to migrating between one software and the other.
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