What is better NinjaOne (Formerly NinjaRMM) or Inbenta? With different functions, pricing, details, and more to evaluate, choosing the best Customer Support Software for your organization is tricky. Nevertheless by working with our system, you can easily match the characteristics of NinjaOne (Formerly NinjaRMM) and Inbenta including their general SmartScore, respectively as: 8.6 and 8.4 for overall score and 93% and 100% for user satisfaction.
You can also evaluate them feature by feature and see which program is a better fit for your company. Keep in mind to use a trial version first prior to opting in for a plan to experience how the software works in real setting.
We are aware that not all companies have the time to examine a wide range of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the IT Service Software category are: Freshservice, LiveAgent, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Inbenta integrates with the following business systems and applications:
Zendesk
Salesforce Desk.com
Salesforce Service Cloud
Endeca
Skype
Facebook Messenger
Mobile
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Multiplus SA, Xapo, GoAnimate
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Inbenta is a global pioneer in a new class of enterprise semantic search technology that's aimed to dramatically improve the experience of online customers.
No Customer Support Software will be able to cover all the requirements of a company. Though key functionalities of NinjaOne (Formerly NinjaRMM) and Inbenta are obviously a priority you should also thoroughly explore the integrations supported by a given service. In many cases your team will already be making use of various kinds of B2B software in your company and it’s much better to choose products that integrate well with each other. With that approach you can guarantee a smooth transfer of information between your teams and services, which can really reduce time wasted on migrating between one solution and the other.
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