What is better NinjaOne (Formerly NinjaRMM) or Hipporello Service Desk? If you want to have a easy way to decide which Help Desk Software product is better, our proprietary system gives NinjaOne (Formerly NinjaRMM) a score of 8.6 and Hipporello Service Desk a score of 8.0 for general quality and performance. At the same time, NinjaOne (Formerly NinjaRMM) is rated at 93%, while Hipporello Service Desk is rated 100% for their user satisfaction level.
You can also evaluate their product details, including functions, tools, options, plans, pricing, and much more. See if the software lets you to customize a few of its workflows to make sure the app fits your own business processes.
People who don't have much time or could use a IT Service Software suggestion from our experts might want to take a look at these top choices for this year: LiveAgent, Zendesk, Freshservice.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Both NinjaOne (Formerly NinjaRMM) and Hipporello Service Desk were evaluated by a panel of reliable B2B experts who prepared a full analysis of all core aspects of every product. Their ultimate rating was calculated by means of unique SmartScore algorithm that provides an individual partial score to every component including: main features, client support, mobile support, security, user satisfaction and market presence. We know useful features are not the only factor important to a company so we make an effort to pay attention to all aspects of a solution before calculating its final score.
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