What is better NinjaOne (Formerly NinjaRMM) or Botmind? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is better for your company. For overall product quality, NinjaOne (Formerly NinjaRMM) attained 8.6 points, while Botmind earned 8.0 points. At the same time, for user satisfaction, NinjaOne (Formerly NinjaRMM) scored 93%, while Botmind scored 100%.
Specifics of their features, tools, supported platforms, customer service, plus more are provided below to provide you with a more precise review. Remember to purchase only the functions that you need so as not to waste cash for features that you won’t be using.
Those of you who don't have much time or want a IT Service Software advice from our team might want to investigate these top choices for the current year: Zendesk, Freshservice, LiveAgent.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Botmind integrates with the following applications:
Zendesk
Freshchat
Intercom
FrontApp
RingCentral Engage
CMS :
Prestashop
Shopify
Magento
Wordpress
Custom CMS
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An innovative SaaS platform built to help digital customer experience companies to scale support and enhance customer experience with an AI-powered agent.
It may not always be sufficient to simply compare NinjaOne (Formerly NinjaRMM) and Botmind with one another. Even though specific tools, pricing and customer reviews are all important and should be considered when making a final decision, you should also take a look at the recognition and awards claimed by every app. Frequently a less known service may turn out to be a great choice that was distinguished with industry awards such as our Great User Experience Award which proves that in spite of smaller market popularity it’s a worthy contender to the services that dominate the market.
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