What is better Nicereply or Survmetrics? It’s easy to our scoring system to help you get a general idea which Survey Tools product is more suitable for your company. For overall product quality, Nicereply earned 8.5 points, while Survmetrics gained 7.0 points. At the same time, for user satisfaction, Nicereply scored 88%, while Survmetrics scored 100%.
Details about their functions, tools, supported platforms, customer service, etc. are given below to help you get a more correct comparison. Remember to get only the functions that you need to avoid wasting resources for functions which are redundant.
We realize that not all businesses have enough time to examine dozens of various solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
You shouldn’t count on simply a broad array of functionalities and adjustable pricing from a well-known Survey Tools. Almost as essential as main features is a top-notch customer support. You want to ensure that in a situation where you have any questions about Nicereply or Survmetrics, or you struggle with some problems, or maybe you’ll need to ask for a certain update or functionality useful to your team you can count on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you are able to enjoy individual training or at least a knowledge base you can use.
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