What is better Nicereply or Gladly? If you need to have a convenient way to find out which Customer Support Software product is better, our unique algorythm gives Nicereply a score of 8.5 and Gladly a score of 7.4 for general quality and performance. Moreover, Nicereply is rated at 88%, while Gladly is rated N/A% for their user satisfaction level.
You can also examine their product details, including modules, tools, options, plans, pricing, and many more. Check if the application lets you to customize a few of its workflows to guarantee the software fits your own business processes.
If you want to quickly locate the optimal Customer Support Software according to our review team we advise you examine one of these products: Zendesk, Freshdesk Omni, Freshdesk.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
The products examined on this page are merely a small part of our full Customer Support Software category and you should take into account that there may be better alternatives out there. If you want to make sure you make the wisest choice for your company we strongly urge you to try out more apps first. It may also be a good idea to check out our top 10 Customer Support Software list to see which solutions are in the current year the highest-ranking ones and leaders in the market.
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