What is better Nicereply or Atlassian Confluence? If you need to get a convenient way to decide which Customer Support Software product is better, our exclusive algorythm gives Nicereply a score of 8.5 and Atlassian Confluence a score of 9.1 for overall quality and performance. Moreover, Nicereply is rated at 88%, while Atlassian Confluence is rated 98% for their user satisfaction level.
You can also compare their product details, including modules, tools, options, plans, costs, and more. See whether the solution can customize a few of its processes to guarantee the app complements your own business procedures.
If you need to quickly identify the optimal Customer Support Software according to our experts we suggest you examine one of these products: Zendesk, Freshdesk, Freshdesk Omni.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
The Atlassian Developer Network also gives you the resources to build your own add-ons and have them listed on the Atlassian Marketplace.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Facebook, Skype, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Collaboration software that lets you build your own workspace through customized pages, which facilitate easier knowledge sharing, ease collaboration, and improve user engagement. The platform offers various built-in templates for Pages, along with features to help organize these pages. Inline and page comments also speed up the feedback process.
You shouldn’t count on just a wide set of features and scalable pricing from a credible Customer Support Software. Almost as crucial as core features is a trustworthy customer support. You want to ensure that if you have any questions about Nicereply or Atlassian Confluence, or you struggle with some problems, or maybe you’ll need to request a certain update or feature useful to your company you can trust in a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you can profit from individual training or at the very least an FAQ you can use.
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