What is better Newired or NICE inContact CXone? With a wide range of functions, pricing, details, and more to check, determining the best Customer Experience Management Software for your company is tough. Nevertheless by working with our system, it is simple to match the functions of Newired and NICE inContact CXone including their general score, respectively as: 8.0 and 8.8 for overall score and 100% and 91% for user satisfaction.
You can also review them feature by feature and see which software is a more effective fit for your enterprise. Keep in mind to ask for a trial version first before subscribing to experience how the solution can benefit you in real scenarios.
We realize that not all companies have the time to test dozens of various services, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Experience Management Software category are: Zendesk, Alchemer, Smartlook.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
It may not always be sufficient to just compare Newired and NICE inContact CXone with one another. Although useful tools, cost and user reviews are all crucial and should be considered when making a final choice, you should also take a look at the recognition and awards claimed by every solution. Frequently a less dominant product may turn out to be an excellent choice that was a winner of many B2B awards such as our Experts’ Choice Award which proves that despite lesser market popularity it’s a worthy contender to the services that dominate the market.
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