What is better Newired or Hotjar? If you wish for a competent Customer Experience Management Software product for your company you need to make time to assess several alternatives. It doesn’t have to be complicated, and can be as straightforward as matching their functionalities in a table like the one below. You will also get a quick idea how each product functions. As an example, on this page you can check Newired’s overall score of 8.0 and compare it against Hotjar’s score of 9.6; or Newired’s user satisfaction level at 100% versus Hotjar’s 98% satisfaction score.
The evaluation will allow you to find out the good and bad points of each service, and choose which one matches your requirements better. Beyond the main features, the software which is simple and intuitive is always the better choice.
In case you you would like to quickly locate the best Customer Experience Management Software according to our experts we suggest you try out the following products: Zendesk, Smartlook, Alchemer.
Hotjar pricing is highly scalable and flexible where you can easily upgrade and downgrade any plan based on your needs. A free trial is available for you to explore the software’s BUSINESS plan features for 15 days at no cost or commitment. Here’s the Hotjar pricing information:
Personal:
Hotjar’s Personal plans are built for enthusiasts, students, and users with low traffic.
BASIC – $0
2,000 page views per day data collection
Unlimited users
Limited reports
Store data for 365 days
PLUS – $29/month
10,000 page views per day data collection
All features of the BASIC plan
30-day money back guarantee
Business
Hotjar’s Business plan is based on the number of pageviews per day. This is the cost if you want to collect data from:
Up to 20,000 pages views per day – $89/month
Up to 50,000 pages views per day – $189/month
Up to 120,000 page views per day – $289/month
Up to 400,000 page views per day – $589/month
Inclusions:
All features of Professional PLUS plan
No Hotjar branding
Advanced features access
Agency
Hotjar’s Agency plan is for agencies and consultants that offer service for their client’s sites. It gives access to an agency account with pricing based on the client account’s site they are managing with a discounted price.
Inclusions:
Central account with unlimited sites for clients
Volume pricing discount
Use own logo for Hotjar interface rebranding
Client users invitation for accessing and managing their data
Hotjar has seamless integrations with the following apps:
Hubspot
Segment
Omniconvert
Optimizely
Meanwhile, Hotjar works right out of the box with one script for the following platforms:
PrestaShop
Instapage
LightCMS
Squarespace
Unbounce
Drupal
Google Tag Manager
HubSpot
Shopify
Magento
Weebly
WordPress
Joomla
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unbounce, Nintendo, Microsoft, Intuit, Autodesk
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An analysis and feedback tool aimed to make sense of user behavior on your site to help you improve customer experience. It provides enhanced visibility to your website's performance, user behavior, and user experience. It also includes advanced tools such as heatmaps, conversion funnels, and more.
Company Email
Contact No.
Company's Address
Hotjar Ltd, Level 2
St Julians Business Centre,
3, Elia Zammit Street
St Julians STJ 1000
Malta
Every time you test various Customer Experience Management Software solutions you shouldn’t just analyze their features list and available pricing packages. Pay attention to the fact that the software must be matching your needs and team so the more flexible their offer the better. Explore which platforms are supported by Newired and Hotjar and ensure you will obtain mobile support for whatever devices you use in your company. You should also find out which languages and countries are supported, as this could be a key element for many firms.
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