What is better Nectar Desk or AVOXI Genius? When selecting the proper Customer Support Software for your organization our recommendation is that you assess the functions, pricing, and other crucial information about the product and vendor. Here, you can examine the similarities and differences between Nectar Desk (overall score at 8.0 and user satisfaction at 97%) and AVOXI Genius (overall score at 9.0 and user satisfaction at 97%).
It's also possible to examine their specific modules, like tools, plans, rates, terms, etc. What is more, read the terms carefully for information on extra charges, including, setup fees, separate support plan, upgrade fees, disk space fees, and other similar charges.
Our experts made sure to prepare reviews of all popular Call Center Software solutions available on the market, but among them these three caught our special attention: Freshdesk Contact Center, JustCall, Zendesk.
Nectar Desk offers an all-in-one enterprise pricing plan at $50 per user per month. Features include instant number purchasing, custom messages and music, custom business hours, call queues, interactive voice response (IVR), call recordings, your own IP/soft phone, omnichannel support, CRM integrations, live chat, and advanced analytics.
Nectar Desk integrates with the following business systems and applications:
Zendesk
Active Campaign CRM
Teamwork Desk
Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Partizan Cloud, CanaFlora
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nectar Desk is a tool that provides you all of the standard features of call center software: IVR, Extensions, Call Recordings, Local and Toll-Free numbers, and more.
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
Salesforce
Microsoft Dynamics
Zoho CRM
CRM solutions
Two-Way Data Synchronization
APIs and SDKs
Reporting API
Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
Please pay attention to the fact that while both Nectar Desk and AVOXI Genius may have an excellent array of features each service could be created for a different business size. If you are analyzing various solutions you should give some attention to a company type they are catering to. Specific functionalities might scale up efficiently for large enterprises but if you run a small or medium business it’s frequently more sensible to avoid paying for advanced features that you might never use.
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