What is better Moobidesk or Groove? Specific organizations require different types of Customer Support Software. To understand well which one suits you, consider evaluating various alternatives feature by feature along with their terms and pricing. Likewise, you can get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system.
The results are: Moobidesk (8.0) vs. Groove (9.5) for overall quality and usefulness; Moobidesk (N/A%) vs. Groove (91%) for user satisfaction rating. Examine their high and weak points and see which software is a more sensible choice for your company. A simple, practical tactic is to list the strengths and weaknesses of both services next to each other and see which software is better.
Right now, the top services in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Moobidesk integrates with the following business systems and applications:
SugarCRM
WhatsApp
Facebook
Instagram
Twitter
Telegram
Line
Web Chat
WeChat
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SGCarMart.com, Face of Man
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Moobidesk is a customer engagement platform that enables businesses and organizations to engage and provide quality support to their customers through any support and communication channels.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
Almost as important as features and user support responsiveness are pricing options offered by Moobidesk and Groove. While pricing should not be the sole factor it’s surely an important thing to consider. You should count on a flexible pricing package that can be matched with your team size and painlessly scaled up when your company expands. You should be certain you don’t pick plans that include extra tools that you won’t find a use for and always try to contact with the vendor directly because big companies can frequently count on discounts. You should also give a chance to a free trial or demo of each software to spend at least some time using it. It’s a useful experience that doesn’t require you to invest any money and provides you with a reliable overview of what it feels like to work with Moobidesk and Groove.
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